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  • Customers like
    • Customer sevice3
    • Cashier who was friendly2
    • Orra and manager1
  • Customers don't like
    • Refund policy3
    • Confusing2
    • Finance plan2
  • From mobile
  • Big Lots
  • Jun 26
  • by anonymous
  • #656716

My name is Beatrice Bryant and I purchased fireplace from big lots in Muskegon , Michigan. I lost the reciept and want to exchange. This man name Jay wrote his name on the box that never been open promised that I can get exchange but Jay changed his mind that won' t allow me to exchange. What should I do? Add comment

  • From mobile
  • Big Lots
  • Jun 17
  • by anonymous
  • #651974

Ok I signed up for their rewards program but never checked to see if I was being credited the points. Well I wasn't and was told when I called to complain that NOTHING COULD BE DONE ABOUT IT!!!!! So BEWARE THE EMPLOYEES MAY BE GIVING YOUR POINTS TO SOMEONE ELSE(a friend maybe). Will probably stop shopping there!!!!!! Add comment

  • Jun 14
  • Furniture and Decor
  • Louisville, Kentucky
  • Stratolounger Recliner
  • 2
  • 2
  • 102
  • REVIEW RATING 4/5

I purchased a Stratolounger Big One recline Last fall. It was but a month and it was falling apart. The foot rest stays out all the time, it will not retract. I don't believe that Big Lots is the place to purchase furniture because they do not stand behind the products that they sell. The company that made the Stratolounger went out of business years ago and there is no support for the... Read more

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  • From mobile
  • Big Lots
  • Jun 13
  • by anonymous
  • #649895

About a manager acctitude treating the employees like trash in front of the customer and make funny about one employe that's call no respect. .. Add comment

I applied for a loan. They said my application was denied due to I did not have debit /credit card. I do electronic checks with everyone I do business. What's the big deal or difference? Add comment

  • May 30
  • Supermarkets and Malls
  • Williamsburg, Virginia
  • Staff
  • 1
  • 1
  • 68
  • REVIEW RATING 3/5

To whom it my concern I saw a facebook conversation concerning one of your store mgrs and it really bothered me. The conversation went like this Good evening ...do we have illiterate people on Facebook?We got people going to Food Lion in Courtland and telling Lisa I called her a ***?? Can the *** *** read??? I said she was *** not a ***.But since you *** retard,can't read both of you are ***... Read more

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  • May 23
  • Furniture and Decor
  • Phenix City, Alabama
  • Childrens Bed
  • 1
  • 1
  • 73
  • REVIEW RATING 4/5

I bought furniture last year in February. First of all I had to wait until April to get it, because it wasn't in stock. I purchased a child bed it is falling apart and I mean all parts. Last but not least I am so embarrassed to have guest over to my house because the harbor town brown furniture I bought is falling apart. First the pillows started to flatten in two months time, second the springs... Read more

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  • From mobile
  • Big Lots
  • May 22
  • by anonymous
  • #639776

Had a very rude experience with a cashier . She was very rude. Her name was bethany or brittany from Hammond la. Store. Add comment

  • From mobile
  • Big Lots
  • May 20
  • by anonymous
  • #639090

Cashier Kimberly. Worst customer service I've seen Ina long time. Talks to her coworkers while working checkout and completely ignores the customer standing in front of her. Can't count at all. Gave me too much cash back. When I started to say something to her about it she turned her back to me and kept talking to her coworker. Her loss! Add comment

  • May 19
  • Auctions and Internet Stores
  • Collierville, Tennessee
  • Credit Card Payment
  • 1
  • 1
  • 57
  • REVIEW RATING 4/5

I used my credit card at Big Lots on Friday 5/15/2015. This was the first time I used the card in months. 2 days later, I have tons of fraudulent charges on my card. I am sorry but I can't help but believe it was stolen through at Big Lots. This maybe another Traget Scandal in the making. I go months without using the card then bam, I use it and 2 days later someone is charging it up. I used my... Read more

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