Big Lots Complaints and reviews

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Industry: Auctions and Internet Stores
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  • 165 complaints
  • $68,080 claimed losses
  • $413 average
  • 19941 since Jan 03, 2008

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Big Lots
Main address: Attn: Customer Service 43228-5311 Columbus OH
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Big Lots reviews, Big Lots complaints, read Big Lots reviews, find Big Lots reviews, Big Lots scam reports
  • 165 complaints
  • $68,080 claimed losses
  • $413 average
Had an experience with Big Lots?
Submit review ›
165 reviews found
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  • Apr 14
  • Cambria Heights, New York
  • Unprofessional Associate
  • 13

I was at the carle place store on April 12, 2014 @7:43 pm.While I was there I had a problem with a one of the associates named I stood on line I was speaking with one of my family members and she was before me and Tyler was throwing all her purchases in the bag and she stated too Tyler about throwing her stuff in the bag and Tyler stated it's not that serious. I then stated that's not... Read more

Was this review helpful? 1 4

  • Apr 13
  • Chicago, Illinois
  • Good Customer Service
  • 4

I find it odd that your website only gives the option to "file a complaint". Seems a little negative, don't you think ? . . . In fact, I am praising a manager Frank and an assistant Jim at your Elgin, IL. store. On Saturday we purchased some wicker furniture and the assistance provided by both men was very commendable. First was Frank who moved the furniture to our vehicle and then, when I... Read more

Was this review helpful? 0 0

  • Mar 18
  • Parkersburg, West Virginia
  • Good Customer Service
  • 15

I see Shawna at the store, my heart smiles and I hope this makes yours smile also, knowing that your act of kindness will never be forgotten. One of the last memories I have with my mom was the month before she passed we had went shopping for the day & your store was one of our stops. When we checked out and was leaving, you decided to offer a hand and such a kind heart and helped me get my... Read more

Was this review helpful? 3 0

  • Mar 11
  • Southaven, Mississippi
  • Credit Card
  • 1
  • 20

I got a credit card thru Capital One for Big Lots to purchase a bedroom suite and help build up my credit score. I've had the card less than a year and now they do not accept it. I wrote Big Lots who directed me to Capital One who told me they decided "to part ways". I now have a credit card I can't use which will lower my credit score or I have to close the account out which will also lower... Read more

Was this review helpful? 1 2

  • Feb 10
  • Dallas, Texas
  • Retail Manager
  • 2
  • 22

Greenwood Mississippi Big Lots Store manager need to be trained how to be a retail manager. respect customer black or white this woman is very rude and has no business in retail she don't no nothing. She treat customer like they are a piece of dirt under her feet. This store manager go out of her way to *** me off I think she need to be told that she is an employee. And she is put here to service... Read more

Was this review helpful? 0 2

  • Feb 01
  • Hudson, Texas
  • Outdoor Umbrella
  • 1
  • 39

My daughters and I went to Big lots in Shenandoah, TX this afternoon to buy an outdoor umbrella. The checkout girl did not know where they were so she called the manager who was VERY rude to one of my daughters when she was explaining where we got the ticket to purchase the umbrella. When the manager brought the umbrella out, my daughter told her we had already paid for it. I also told her and... Read more

Was this review helpful? 0 1

  • Jan 30
  • Woodhaven, New York
  • Cash Register
  • 1
  • 21

Shopping at biglots in cortlandt manor new york was a great experience tje employee were very helpful and well manor I asked one employee for help with a item on the top shelf and she went all out her way to assist me she was the only cashier on and she still manage to help me and very polite and asked if there was anything else she can assist me with she then returned to her register when I got... Read more

Was this review helpful? 1 0

  • Jan 29
  • Abilene, Texas
  • Cashier
  • 6
  • 54

My 10 yr old daughter and myself where the 4th customers in line, the cashier named "Brandy" was on her cell phone the whole time talking about who she had hooked up with the night before, all the customers where turning and looking at each other with looks on their faces of horror. I finally made it up there, she was still on her phone laughing and being graphic. I waved my hand in front of her... Read more

Was this review helpful? 5 1

  • Jan 13
  • Bellevue, Washington
  • Tablet
  • 6
  • 33

so I bought my 4 year old son a tablet. And I lost the receipt and was given a store credit but I really need another tablet for my son.they gave me in store credit which will be good if I shot a big Lots a lot but I don't I came for that purpose of giving my son a tablet. Even though I have it on my credit card statement where I purchased the tablet they will not allow me to refund my money so... Read more

Was this review helpful? 1 1

  • Jan 11
  • Reynoldsburg, Ohio
  • Racist Treatment
  • 5
  • 62

went to check out cashier ask me did i have a employee discount i said no then she said this line is closed but i will take you,when she started bagging my stuff she was ruff with my merchandise then when she bag my last item witch was cookies she slam my bag on the counter and i said you slamming my bag she had a mean look on her face did not even respond to my question she just said have a nice... Read more

Was this review helpful? 2 10
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