1.6
  • Refund policy2 votes
  • Manager1 votes
  • Store policy1 votes
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  • Feb 20
  • Furniture and Decor
  • New York, New York
  • Mattress
  • 59
  • REVIEW RATING 3/5

I went to big lots in west springfield and ordered a full size matress, the manager checked me out and I set arrangements to pick it up in a few days. I got home and looked at my receipt and saw that it said a twin matress on it, I had to drive back to west Springfield and tell the manager that I clearly asked for a full size multiple times. He said that there were no more full size mattresses... Read more

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  • Feb 12
  • Shopping
  • York, Pennsylvania
  • Staff
  • 1
  • 1
  • 43
  • REVIEW RATING 4/5

They say big lots wants to know how you feel,but you try and they say there is good management at that store..huh wake up and look again they are not helping and are very rude..its sad i like the store but people are not where i want to take my children in.smell smoke off employees and as we walk in..look for help they sitting outside on bench with cigerette in mouth.the smell is awful..my family... Read more

Was this review helpful? 1 1

  • Jan 23
  • Employees and Ex-employees
  • Merced, California
  • Employee Experience
  • 1
  • 1
  • 172
  • REVIEW RATING 5/5

I live in Merced California and I live right across the street from A big Lots. I became a regular customer and going to this big lots on a daily basis for the past 4 in a half- 5 years. I became good with the employees and the store manager but always felt that the store was always poorly kept up. I never find a employee on the floor when I needed help, and when I was ready to check out, there... Read more

Was this review helpful? 1 0

I am a very unhappy the manger Rachel speaks to her employee like they are trash and is very rude to the customer some of the employees are scared to talk up or even speak up to corporate but she does what she wants comes when she wants her own coworker managers dont even want to work with her Add comment

  • Dec 29, 2014
  • Auctions and Internet Stores
  • Murphy, North Carolina
  • Christmas Shopping
  • 2
  • 2
  • 108
  • REVIEW RATING 4/5

Murphy NC BIG LOTS 2014: I have in the past offered a recommendation to the manager Marilyn because of an unprofessional and unsightly condition in front of the store. Marilyn came back with a rude and quick answer shooting me down for even speaking. I was so mad at how rude she was I didn't shop there for months. NOW my wife was Christmas shopping and Marilyn was at the register helping and... Read more

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  • Dec 22, 2014
  • Furniture and Decor
  • Jacksonville, Florida
  • Recliner
  • 170
  • REVIEW RATING 4/5

I purchased a recliner and they had to order it. I ess out of town and they kept it for a week for me until i returned. I went to pick it up and dif not have my receipt. Karl was very helpful,respectful in getting it. He went through the computer and all i had to do was sign the receipt he printed. The store is in Jacksonville Florida on Mefrill Rd. Sorry i do not have the store number. Thanks... Read more

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  • From mobile
  • Big Lots
  • Dec 20, 2014
  • by anonymous
  • #572716

I go the store in eustis fl...GREAT PEOPLE..but looking spent...and then you increase their hours???..are you going to be open all day thanksgiving and christmas next year?? If so....i WILL NEVER SHOP THEIR AGAIN...POOR PEOPLE THAT WORK FOR THIS COMPANY... Add comment

  • Dec 17, 2014
  • Furniture and Decor
  • Chandler, Arizona
  • Furniture Lease
  • 3
  • 3
  • 265
  • REVIEW RATING 5/5

BIg lots ripped me off! DO NOT BUY ANYTHING USING PROGRESSIVE FINANCE. I am now paying two times the purchase price of the furniture. It is the OLDEST RIP OFF SCHEME IN THE WORLD. Big Lots did not inform me that I was signing up for a 'rental' plan. The agreement I signed online NEVER said I was signing a lease agreement. DO NOT BUY BIG LOTS FURNITURE-THEY WILL RIP YOU OFF. The furniture is... Read more

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  • Dec 17, 2014
  • Auctions and Internet Stores
  • Helotes, Texas
  • Opening Hours
  • 1
  • 1
  • 48
  • REVIEW RATING 4/5

The fact that they just extended Christmas eve and new years eve hours is ridiculous. Greedy, greedy , greedy. This is not a family oriented company. Read more

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  • Dec 14, 2014
  • Employees and Ex-employees
  • Williamsburg, Virginia
  • Store Manager
  • 4
  • 4
  • 155
  • REVIEW RATING 4/5

Hi I am a Assistant Manager for Biglots I have been with Biglots for eight years.I have a complaint about my STL he does not act like a STL he is hardly in the store,all he do is sit in the office and do nothing,and he never close the store.It is getting to the point that customers think that I am the STL because they always see me at the store not the STL.I am getting burned out because I am at... Read more

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