2.5
  • Customer sevice2 votes
  • Cashier who was friendly1 votes
  • But not very knowledgeable1 votes
  • Refund policy3 votes
  • Finance plan2 votes
  • Confusing1 votes
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  • From mobile
  • Big Lots
  • 2 days ago
  • by anonymous
  • #630244

I'm SGT Vickers Brenda currently station on FT Hood Army Base in Killeen ,Tx. I shop at Big Lots on a weekly basis. I receive excellent customer service from Susie # 4097. She taught me some Korean words. I will be leaving soon to go to Korea for 9 months. Ms Susie smile and great customer service will be missed. SGT Vickers Add comment

  • Apr 24
  • Finances
  • Waxahachie, Texas
  • Credit Application
  • 40
  • REVIEW RATING 4/5

I wanted to establish credit with Big Lots, so I decided to fill out the application. They approved me for a large amount of credit (so I thought). When I get to the store, the girl (cashier) rings me up and tells me since I did not use the full credit, that I would have to re-apply for anymore merchandise. I then asked her what type of credit does that? She stated that this was a "lease... Read more

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  • From mobile
  • Big Lots
  • Apr 20
  • by anonymous
  • #624459

I got a DVD player it worker for a week now they don't what to give me a new one I lost the reg rec. now I have a DVD stuck in the player now I out more money all I what is a new DVD player I no they can get there money back I am on SSI I don't have that much money that is why I shop at biglots I am not going to shop there no more they treat me bad Add comment

  • Mar 29
  • Furniture and Decor
  • Mableton, Georgia
  • Harrison Bed
  • 99
  • REVIEW RATING 4/5

I purchased a Harrison Bed, on February 11, 2015. After assembling the bed, it was missing the cap foot board rail. This was report to the store manager (John) in Austell, GA #0372. I was told by John to call customer care and they will take care of the problem. Customer care located two other store from their system that would have the part. This end up being the wrong information. Big Lots... Read more

Was this review helpful? 1 0

  • Mar 25
  • Furniture and Decor
  • Selden, New York
  • Box Spring
  • 36
  • REVIEW RATING 4/5

Sealy Box spring broke after 2 years and they said my kids were jumping on it. The sealy box spring is made of cheap wood that broke but they blame my kids. even though I have a warranty the sore manager said all she could do is offer 20% off. Then they started saying oh if there's a stain on it it voids the warranty. The stains were from their piece of garbage frame. Has anyone ever seem a kids... Read more

Was this review helpful? 1 1

  • Mar 18
  • Employees and Ex-employees
  • Huntington, West Virginia
  • Working Experience
  • 1
  • 1
  • 77
  • REVIEW RATING 4/5

I've worked at big lots for 6 years. David Campisi became CEO in 2013. Since then my hours have been drastically cut. Everything has changed to mimic WalMart and they expect 3 people to run the store in the evening. One person to the floor one to register one manager. The one floor person has to clean up every single aisle in the store in only 4 hours. And look 100%. They send pages and... Read more

Was this review helpful? 1 2

  • Mar 14
  • Shopping
  • Pompano Beach, Florida
  • Register Checkout
  • 2
  • 2
  • 36
  • REVIEW RATING 4/5

I went to save lot on federal and copans and there was two cashiers and only one line at one cashier if there are to cashiers why come there is only one the store is not set up for that and if you are back up why is you working so slow and the line in the store is yea long and people are walking out because the line is to long and back is still saying one line please that is not fair to the... Read more

Was this review helpful? 0 1

  • Mar 13
  • Auctions and Internet Stores
  • Middletown, New York
  • Positive Experience
  • 19
  • REVIEW RATING 3/5

I was shopping in the Middletown N.Y. 10940 store. in which I was purchasing severel rabbits and candy for a Easter Egg Hunt. your manager ED worked with me and honored my expired coupon . that I received when we had a snow storm. I was not able to get to store during coupon time. He went above and beyond of being friendly and to help me out as I fund this Easter Egg Hunt myself. so every little... Read more

Was this review helpful? 0 1

  • Mar 10
  • Furniture and Decor
  • Reisterstown, Maryland
  • Candles
  • 60
  • REVIEW RATING 4/5

A sign for big jar candles was posted. It said that selected big jar candles were discounted. The jars had no price tags, so I turned one jar over, and saw the cost was $4.00 on the bottom. The sign said that $4. jars would cost $2.00, so I tried to purchase 2 jars. The register rang up the candles at $4 each, and I then informed Candi, the cashier, that there was a sign posted for a lesser... Read more

Was this review helpful? 0 2
  • From mobile
  • Big Lots
  • Mar 10
  • by anonymous
  • #606241

Went to big lots in Fairmont WV and the staff and manager were great. Me and my daughter in law to be got furniture and a matteress and box spring they were very helpful in every way assisting us even helping us load it in our car. Amber is a great asset to your company and store. Add comment

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