Big Lots Complaints and Reviews

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Big Lots
Main address: Attn: Customer Service 43228-5311 Columbus OH
, , http://www.biglots.com/contact/emailus.aspx?cookieCheck=true
  • 187+6 mobile complaints
  • $18.5K claimed losses
  • $96 average
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  • From mobile
  • Big Lots
  • Sep 06
  • by anonymous
  • #530793

Hialeah store visit this morning and they had a ad that all patio furniture was 75 0/0 off they did not sell it to me because weaker furniture was not on sell Add comment

     

  • Aug 31
  • Furniture and Decor
  • Midtown Recliner
  • 1
  • 1
  • 31

I went into BigLots in Hammond, La on Aug.31 1st day of a 2 day sale for a Midtown Recliner 1 hour and 15 min after the store open. They said they did not have any in stock, the only had 1 to start with and no rain checks, they called the nearest store 35 miles away they only had 2 and would not hold it for me. How can you have a 2 day Labor Day sale with no stock. I got there 1 hr and 15 min... Read more

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  • Aug 21
  • Auctions and Internet Stores
  • Lawn Chair
  • 1
  • 1
  • 119

We go to Big Lot about ever Thursday or so but it may be awhile now. Tuesday a friend bought 5 lawn chairs for 30% off. We decided we wanted 2 more. Went our usual Thursday and found the lawn chairs and the sign said all folding chairs 50% off. When we got to checkout, told clerk they were 50% off, she called her manager. Manager never came to talk to us just said they were not in the sale. When... Read more

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  • Aug 18
  • Auctions and Internet Stores
  • York, Pennsylvania
  • Rude Management
  • 56

I have been a loyal shopper at Big Lots store 1016 for several years now and it seems that with every visit one particular manager just gets worse and worse. I have openly asked other employees there about her. They never have anything good to say. I have seen them ask her for help only to be turned down. Instead of walking over to the desk when they page her she'll yell across the entire store.... Read more

Was this review helpful? 0 2

     

  • Aug 18
  • Auctions and Internet Stores
  • Fort Myers, Florida
  • Defective Appliances
  • 2
  • 2
  • 37

i've had 3 different applicances break in less than a year after i bough them...all from big lots..... first, irons....2 different irons broke less than year, i thought it was just a brand issue..the replacement irons but has issues .... keurig coffee maker, less than a year after buying broke.....was hardly used NOW my year old microwave oven, broke......all bought at best buy' SO DOES ANYONE... Read more

Was this review helpful? 0 3

     

  • Aug 16
  • Auctions and Internet Stores
  • Irmo, South Carolina
  • Positive Experience
  • 18

Tammy at Big Lots on St. Andrews Road in Irmo, SC was very cheerful and welcomed everyone that came into the store. She had a great "can do" attitude. We have always had a great experience in every Big Lots store we have been in. Our local store is now this one and we enjoy going there. I have no complaints at all. We have been shopping at Big Lots stores for many years. We also plan... Read more

Was this review helpful? 0 0

     

  • Aug 02
  • Auctions and Internet Stores
  • Rewards Program
  • 1
  • 1
  • 114

There seems to b confusion about the new rewards program and how it works. Let me explain. They get your email address so they can market to you. They get to send you the weekly ad. You get coupons occasionally. Some are a flat 5$ off a purchase over 20$ and some are a sliding discount up to 15$ off depending on purchase amount. The rewards card keeps track of your purchases in case you lose your... Read more

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  • Jul 30
  • Auctions and Internet Stores
  • Disrespectful Customer Treatment
  • 63

My Husband and I have been shopping at your Big Lots store located in Anniston Al. 3124 McClellan Blvd. for years.We have been satisfied with your customer service from all the employees with the exception of the General Store Manager. His first name being Byron, dont know his last name?He has been rude each and every time we visit & shop the store, which is at least once to twice a week!... Read more

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  • Jul 21
  • Auctions and Internet Stores
  • Complaint Forum
  • 46

I have been following this site off and on. And it amazes me the things people have put on here. I have seen email addresses, HOME addresses and home telephone numbers posted for the entire internet to see! If you have a complaint that's needs to be brought to the attention of corporate you call 1-866-BIG LOTS. There is nowhere on the internets that big lots offers a complaint forum. Geez people... Read more

Was this review helpful? 0 1

     

  • Jul 18
  • Auctions and Internet Stores
  • Customer Service Representative
  • 42

I'd like to make a complaint. I bought over 1,000.00 in merchandise at the Sedalia, mo store & the customer service representatives name was Chris. He made us wait over an hour, was rude as could be n had poor customer service skills. We were so angry that we almost left without purchasing n e thing. If it hadn't been for our previous visit with other associate's named Audrey... Read more

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