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I have been a loyal shopper at Big Lots store 1016 for several years now and it seems that with every visit one particular manager just gets worse and worse. I have openly asked other employees there about her.

They never have anything good to say. I have seen them ask her for help only to be turned down. Instead of walking over to the desk when they page her she'll yell across the entire store. More times than I can count the store has been swamped and she'll be outside smoking her cigarettes without a care in the world.

One employee even informed me that the manager once went out for twenty breaks during one shift and then denied her request to take a quick bathroom break because the manager didn't want to run register. I was being checked out by a very nice cashier one day only to have it ruined by this manager coming over and berating the poor employee in front of the entire line of customers for not asking for my rewards card when I had it out and ready for the cashier before the transaction began. I tried to explain this to the manager only to be brushed off as she walked away. The cashier tried to apologize for her manager but I would not let her.

It was not her fault at all. I would like to see this manager gone.

The last time I was at the store I was informed her name was Bonnie. I would at least like to see a change in her attitude if nothing else can be done.

Location: York, Pennsylvania

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