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2.3 Based on 50 reviews
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  • Customers like
    • Jack shut about this ficking company 3
    • Customer sevice 3
    • Orra and manager 2
  • Customers don't like
    • Refund policy 3
    • Manager 2
    • Rude customer service who give erroneous information 2

I have been a Big Lots shopper for over 20 years, but they have gotten to be too pushy on asking for donations. For the last 10 visits I have donated 1.00. I wish I had more. The last time I was in the store they asked for another donation and I told them that I was unable to do so. The store manager made me feel like that I was the worst person on this planet. This store is located in Pasadena, The employees are helpful but they are... Read more

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This is Probly my Daughters second JOB!! She had been at this Store for about a YEAR when all of the sudden Her and Another Employee Got one of those Big Rubber Balls and started Horseplaying with eachother and what Happens my Daughter Doesnt get a slap on the wrist they TERMINATE her Corprate Does.Seriously Is this what it comes too.Now what other Employee Reported this to get points in her pocket to move up the later???? This is something else... Read more

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hi just like to let you now at one time ago your prices was great but now just s few days ago I went in I was going to buy but not any more your prices was way way way way too high in cost I can go to famly doller store or doller tree and get stuff chipper than your prices and I did see they treat one of your worker like sorry but *** and to me that's wrong he have been there for a year but the way they treat him sorry but it is wrong I did here... Read more

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Want to layaway fireplace in time for Christmas so I ask sale associate about put it on layaway she reply very risky as no and then walked away to help someone else.the policy should be for any item I. The store . If you know you want the item a are going to get it out this company should review this have a layaway for all item I. The store with 3 moths to get the items out it's just that easy their i said it I'm love the store but pissed off... Read more

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Big Lots - Stay away from there sh###
1 of 3

we brought a rocker recliner, a mattress set big big mistake. big rip you off. if you go buy any of there junk , you are nuts. rocker would fall over with you sitting in it yes with you in it. drop my pen reached down to get it over I went. That's why they have them so close to each other. $350. sitting outside free on it. get to our mattress set, manger said was a good bed last for years. sheet set would fit it just fine all lies. first off... Read more

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I had a really terrible check out experience today. The cashier, maybe trying to be funny, was just plain rude. As my sister put the items on the counter, I asked the cashier if she could look up my rewards account based on phone number. Her response, "Hang on! I have to wait till she's done throwing bags of chips at me." My sister was setting them on the counter, not throwing them. She then asked for my phone number, and I started with the area... Read more

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Mattress is horrible you fall off the edges, the spring by my head broke and I sag. Lumpy all over. Box spring board broke within 6 months. What a bunch of junk. Bought from Big Lots also in Florida. These must be rejects that Big Lots got. What kind of a warranty do I have and who do you call. Its suppose to be such a great mattress where did they make it and how old these. Are they emptying out their old stock. What happened to a good... Read more

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Big Lots Sofa Review from Ola, Arkansas
1 of 2

My son and i both bought couch and recliner i know they are approximate five years old but they are designated in front of our eyes. I know they are not real leather and people will say you got what you paid for but when you are on a fixed income with cleaning like they say you woyld not expect material to come off in chinks. Buyer be ccareful. I was told they get majority of furniture from Ashley furniture. Chair and couch are in good... Read more

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My husband and I just purchased a home in the Lancaster County, SC area. I went into the Big Lots store to purchase a small table and stools from the furniture department, Mr. Elmore Frazier went above and beyond to help me with this purchase. He was very attentive and helpful and very informative of the selected merchandise. I will definitely be back! I love great customer service! I also have to admit that everyone in the store was very... Read more

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I work hard at Big Lots. They are now subjecting employees to mystery shops, turning them into automatons, judging them on saying certain phrases. This is ridiculous, this is a discount retailer, people come there for bargains, not being badgered while they are shopping. It is really ***, when Big Lots is out of things people want to buy, but they waste money on mystery shoppers. I have customers waiting on furniture to come in because Big... Read more

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