Anonymous

Availability of advertised outdoor products

Called the both stores but went to each time after time. Neither store would sell me the floor model even when they couldn’t supply one for 2 weeks or more. I’ve made four trips to two stores only to be told the same. Bad marketing to not sell floor model when a $1000. Is at stake. Very disappointed. Store should accommodate customers when the purchase is large. I was told 4 different times what day it would be in and each time, after going in, was told a different day. I have gone out of my way so much I believe your store should take of me and since I am paying for delivery, sell the floor model. Mamajutes@***.com or call. Judy Kramer at 352) 527-****. Thank you maybe?
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Cons:
  • Unavailable products
Reason of review:
Waiting time to receive product

Preferred solution: Let the company propose a solution

1 comment
Thomas Kme

The floor models on certain furniture products are not sold mostly due to the amount of time it takes to assemble them. In the case of outdoor furniture the stores are directed by their corporate offices not to sell the floor models until they are discontinued.You don't need to worry about getting one since the season hasn't even started yet.

The manufacturers haven't started shipping the outdoor furniture to stores on a larger scale yet because the season hasn't come yet.

Give it a few weeks more and they'll most likely get more of what you are looking for in again.Also there is a selection of outdoor furniture on the website that you can order right from there and have shipped directly to your home. Most shipping is free if over a certain dollar amount too, just be sure to read the fine print to be sure what is and is not.Have a nice day.

Anonymous

Big Lots very helpful.....

I purchased a Serta Hamilton Park mattress less than 5 years ago...of course I didn't keep the receipt, who does ?? That won't happen again..EVER! It has sagging in the middle pretty bad {{Redacted}} and thought I had hit a brick wall in a return...the Big Lots manager was extremely helpful being the mattress was manufactured only 6 years ago and had a 10 year warranty, she said she would honor it and to bring it to her...I am very grateful to this lady.....ALWAYS KEEP YOUR RECEIPT...AND TO THAT PERSON THAT CALLED US "TRASH" FOR BUYING FROM BIG LOTS, YOU POST WAS FLAGGED!!! EXTREMELY RUDE HUMAN....
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Reason of review:
Good customer service
1 comment
Guest

Just food for thought. For any purchase that has a warranty longer than a year, I encourage the customer to make a Xerox copy and file it with important documents (like where they keep their tax returns).

Reason being, receipt tape does fade after time. If you wait longer than a year, you're likely to have a receipt that is so faded it is not able to be read.

Anonymous

My long time manager now gone

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Shop at peoria store for several years. Was shocked to fine out manager mark welsh was nolonger with the company.mark always treated me ana my family dropping what he was doing to help carry outs to are car or take the time to so where some was located.I ask the store manager now and she just points me in that direction and says it might be rhere.I told her mark would never treat me like this.REALLY UPSET HE IS GONE.
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Anonymous
map-marker Fenton, Missouri

Manager broke the law

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I was in the Fenton, Missouri big lots about two months ago. The woman who I know to be the store manager (I asked the cashier who she was) was up by the registers discussing in earshot of myself and the cashier the details of how an employee had just been fired. Managers are not supposed to discuss these things with anyone other than corporate or other management, if needed. The fact that she just stood on the sales floor instead of being in her office, and discussed such a private matter baffled me. She even used the fired cashiers name! This is against the law in many states including Missouri. I intend to contact corporate or whoever I need to and report the incident. I won't feel bad if the manager gets fired, she has not run the store very well in years either.
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Pros:
  • Home decor is pretty
Cons:
  • Management
1 comment
Guest

It is not against the law, your an idiot

Anonymous
map-marker Amarillo, Texas

Stratolounger

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My husband bought a Stratolounger recliner 8/24/17 at Big lots, thinking it would not have toxic chemicals in it, since the tag on it said this problem w/ the chair is less likely. My goodness, i could not even walk next to it w/o having a VERY sick reaction!!!

I had it put out in the garage far away from me; and needless to say, it's going back to the store tomorrow!!!

I must say tho', the gentleman who sold it to my husband was very kind, and he had no idea the recliner was so loaded w/ toxic chemicals. The chair looked exactly like what he wanted....what a shame it cannot be used, since my husband is a disabled veteran who wanted the recliner to use after his hip surgery.

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Pros:
  • Sales people are very kind
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Anonymous
map-marker Holbrook, New York

One bad apple

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Was visiting the Holbrook Big Lots, while shopping I noticed most of the employees were super nice and very efficient. Then as I was approaching the back area of the store I noticed a employee talking about another employee. Then she walked away and approached another employee very abruptly and spewing orders. I asked who she was from a nice girl ringing customers and was told it was " Gabby our mng". Well I def think shes the one bad apple ruing moral in that store
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1 comment
Guest

You are a nosy ***

Anonymous

Out of stock

Went to get a patio set. They were out.

Had associate call another store to see if they had it. They had three. Got there and they had none. Had associate at second store call another location.

They had five. Got there. They had zero. Had associate at third store call another location.

I asked to speak with them. I asked him to virtually go see if there was one in stock.

He assured me he had one left. I am driving over 100 miles and that sob better be there.

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Reason of review:
Order processing issue
2 comments
Thomas Kme

Dumb question here but did you or the associate at one of the first two stores ask to have the item held until you got there?That would have saved alot of trouble on your end.

Guest

i doubt the oriignal store wouldve sent you there b4 calling 1st, computer 3's are not accurate

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Anonymous

Material stinks

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Bought a simmons couch and had to take back cause the material smelled like puke. Got another one and it smells same way. Has anyone else had this problem. The associates were smart *** about it. Please respond back if you have had this problem
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Reason of review:
Bad quality
1 comment
Guest

Having same problem right now. Been 3 months and their saying it is "customer abuse" that is causing the smell.

Crazy.

They are an unbelievably fraudulent company selling complete junk. J u n k j u n k j u n k j u n k j u n k j u n k

Anonymous

Ads for items not in stock

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I have gone to multiple Big Lots in search for furniture items in their ads only to be told they are not in stock. When I have tried to purchase the display item I was told "We can't sell the display" only to be in the same store a week or two later and find the display item on clearance sale. This has happened to me more than one time. I take my time to go to the store but am only told "Sorry". One furniture dept. employee told me that it was probably on the truck out back but he didn't know when he would have time to get it unloaded. They act like they don't care if they sell their stock or not as long as they are getting a paycheck. Bad customer service.
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Reason of review:
Poor customer service
Dolores Hcu

Big Lots- Where There's Junk In Every Isle

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Updated by user Jan 20, 2017

The building is in dire need of renovation. Leaking roof, bad plumbing.

The store looks old and outdated. The location I was referring to is in Desoto, Texas.

Original review Jan 19, 2017
If you want sub-par quality items, then this is the store for you. Words to describe their merchandise: cheap, stale, bug-infested, dented, rusty, poor, flimsy to name a few.

I can't say how many times I've bought headphones from them and in months they break. I've even bought a measuring cup from them and in a few months the handle broke. No ...I'm not heavy handed and I take good care of my belongings, their products are just cheap. That goes for their furniture as well.

I wasn't just a customer, but a former employee as well. I've witnessed customers complaining about missing screws, damaged parts, poor quality....and obviously it's true because the same issues were said about their furniture at other locations as well. I can't see how some people think this is a great store, which says a lot about them. There's nothing wrong with searching for bargains, but quality shouldn't be compromised for "a good price".

And looking at some of the shoppers, some of them wouldn't know quality if it walked up and introduce itself. Plus some of the customers were rude and ignorant and just plain cheap. But what do you expect from a location that’s on the borderline near the hood? Sub-par also describes the employment.

Like most retail companies, expect favoritism, politics, bureaucracy, over-stressed managers, overworked/underpaid employees, a high turnover rate. You'd think that a big company like Big Lots would pay their employees more money and offer more hours. For a cashier, the starting pay is $8.00 an hour. Nevermind if you have experience on your resume'.

Also they seem to hire for mostly part time positions unless one is applying for management. There were times they had me only scheduled for 4-8 hours for the week. They highest amount of hours I've had was 29 and that's if someone called out or if we were understaffed. On average, I'd have at least 15-21 hours a week.

Favoritism played part in training. Most of the training was done through a computer, which is impersonal, with an unreal expectation of full understanding of your applied position after completion. If there was any personable training, it wasn't much. More like a mention here and there.

Don't count on management being thorough. They'll even get mad, think you're *** or look at you crazy if you say you don't know. If they liked you and you kiss their *** they may take you under their wing and show you the ropes. As for the staff, all three managers played favorites and were two-faced.

If you’re a worker that minds your business, speaks your mind and not an *** kisser, they’ll treat you like the plague. The Store Team Leader was a miserable, fat cave *** that doesn't know how to communicate with people. Regardless if she was stressed out by upper management, had health or personal issues, that doesn't give her the right to talk to employees any kind of way. Both the Assistant Team Leader and Merchandise Manager were a couple of coons that played by the book and did as they're told.

The Leads and workers were a bunch flip floppers and often coming or leaving, due to various reasons. Usually with low income jobs, they mostly harbor individuals with limited options or skills. This job is not even worth taking as a second income, if you're looking to make extra money. And it is not a job you would consider as a career, just something to help get you by until something better comes along.

The only good thing I can say about Big Lots is the 20% employee discount.

Overall, working for Big Lots is a joke and I wouldn’t recommend this place to my worst enemy. Well not this location, anyway.
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Cons:
  • Low quality products
  • Low pay
  • Environment
Reason of review:
Bad quality
5 comments
Guest

My husband worked in their Columbus warehouse. He found an entire pallet about 5 feet tall full of toothpaste that had expired in 1969! Beware of food, beauty & health items...check expiration dates before purchasing.

Meggie Bjp

You seem pleasant.

Dolores Hcu
reply icon Replying to comment of Meggie Bjp

I am pleasant, I just don't like working for *** companies that don't respect their employees.

Meggie Bjp
reply icon Replying to comment of Dolores Hcu

They may be a *** company. And it's the equivalent of a fast food restaurant in the retail world, so I doubt they are attracting the best workers in the world. But, if you want anyone to take a complaint seriously, try to cut out the cuss words and the pettiness.

Dolores Hcu
reply icon Replying to comment of Meggie Bjp

You must be with damage control.

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Anonymous
map-marker Martinsville, Virginia

BAD CHOICES FOR MANAGERS

There has been a new manager assigned to the Martinsville Virginia store in stead of letting the guy that has been doing the job since the firing of the previous manager. He has made this store look the best its looked in years. I know that it hasn't looked this good in at least 15 years. When he applied for the manager job and they turned him down and told him they was going to put someone else in that job. I think this is a bunch of bull ***. He been doing this job for at least four or five months and doing this good of job with out the manger pay should get the job, but no the jackwads want to bring some *** that doesn't live here from that doesn't care bout this area and the store just the pay they get to do it and the store will go down hill and look like *** or make the guy doing it now work harder keeping it up without the pay while he or she sits on there lazy *** making someone else do all the work. the area manger needs to wake up and see the person doing the job now . because I have talked to people in the area and we at thinking of boycotting bigs lots because of this this shows they don't care as long as you spend your money in the store. so if you continue to keep the manager you send in we will boycott your store and anyother store associated with biglotts
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Pros:
  • It is the best it has been since the opening
Cons:
  • Bringing some no good manager in
Reason of review:
not putting the proper people in places should be in just putting bad mangers that dont care in
Anonymous

Big Lots - Sofa Review

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Big Lots - Sofa Review
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I bought in November 2016 for alost $600 and in just 3 months there are rips and tears all over and the Integrity is gone. This has to be one of the most worst purchases I ever made in my life. I think I'm going to need to take for their actions cuz this is ***. And I could go on and on and on with the sofa with pictures *** despicable
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Reason of review:
Bad quality
Yen Wgm

Big Lots - Stratolounger Stallion Snuggle Up Recliner Review

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Purchased stratounger comfort view with motion headrest today & received delivery today,& the electric headrest motion feature does not work it is powered because the vibrating massage feature works,big lots stated they will swap it out when they receive the next shipment,which is fine as long as they do as they say,but I'm trying to locate the manufacturer of the stratolounger to talk to them,because I did not receive no owners manuals except for the tags attached to the furniture

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Reason of review:
Damaged or defective
1 comment
Yen Wgm

Looking for contact with the manufacturer of the stratolounger comfort view recliner with power motion head rest! It was delivered & only massage feature works& I only purchased the recliner solely for the motioncomfort headrest & could care less about the vibrate massage feature

Labaron Ywo
map-marker Lees Summit, Missouri

Stay away from there sh###

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Big Lots - Stay away from there sh###
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Updated by user Nov 12, 2016

They do not stand behind there junk they sell to you. to busy counting money and sitting in back office laughing at your dumb as$$ for buying there shi$

Original review Oct 13, 2016
we brought a rocker recliner, a mattress set big big mistake. big rip you off.

if you go buy any of there junk , you are nuts. rocker would fall over with you sitting in it yes with you in it. drop my pen reached down to get it over I went. That's why they have them so close to each other.

$350. sitting outside free on it. get to our mattress set, manger said was a good bed last for years. sheet set would fit it just fine all lies.

first off sheets would not stay on. went brought sheet straps to keep the sheets on. we liked our new bed a first. 3 months later we notice bed was not holding shape.

when one of use gets out of the bed it wakes the other . like being on a shaker ride. no mater how you try not to wake the wife up you will. never ever will I buy there so called sale price, add money to it go to sears.

buy where they wont lie to you . just burn your money if you buy from big lots.
View full review
Loss:
$1000
Pros:
  • Feel like i been rip off
  • Jack shut about this ficking company
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Guest

Why did you not utilize their 10 year warranty on their Serta mattress sets? This would've been what I would've done before setting it out onto the road.

Big Lots offers a 10 year warranty on their Serta mattresses if a matching box spring (OR platform frame) was purchased on the receipt. You mentioned you bought a mattress SET, so I'm assuming you got that box spring. The warranty DOES NOT COVER the box spring itself, but will cover your mattress for ten years as long as there is no visible customer abuse to the mattress (i.e.

stains, rips, etc). Next time buying a mattress from anywhere, please inquire about the warranty.

Anonymous
map-marker Wichita, Kansas

Big Lots - Review in Supermarkets and Malls category from Wichita, Kansas

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Big Lots - Review in Supermarkets and Malls category  from Wichita, Kansas
Walked into Big Lots and the store was a mess, boxes in aisle couldn't get down at least 3 of them. Store was dirty. Carts filled with item left all over the place. No one working on the floor to help! Saw a child climbing a ladder of theirs that had not been chained. Will not go back!
View full review
Reason of review:
Bad quality
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