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Big Lots sells a quality Serta Mattress at a buyers price point.Gerry McCleary in West Mifflin, PA, should contact Big Lots regarding the Serta mattress with a dip and they will determine if it is defective.

If it is they will replace it. All Big Lots mattresses carry a warranty and this mattress should be covered. As far as there not being any material on the reverse side, flip mattresses have not been made for over 3 years. Gerry did not indicate what type of mattress was purchased.

If it is a pillow top or a eurotop, because of the luxury fibers, body impressions are to be expected. The mattress should be rotated and Gerry may try sleeping on different areas of the bed.

Hopefully this will help in better sleeping.

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Anonymous
Surabaya, Jawa Timur, Indonesia #1302465

I strongly > agre with it

Anonymous
#890512

I have been very happy with my Danford mattress set and agree that if there is a defect, Big Lots or Serta would probably replace it. When I got divorced, my ex and I had 7 mattress sets between 2 homes and he really wanted the Danford because he loved the good night's sleep he got on it. And I also agree with the opinion that if you want perfection, you should go and pay 3 times the cost elsewhere.

Anonymous
#467497

I think I will buy my next mattress At Macy's.

Anonymous
#410804

Kelly..what was your outcome? I'm having the same problem with our Serta hamilton park we purchased at big lots in Indianapolis also.

Anonymous
#405936

We too were dumb enough to buy a serta matress from big lots and three years later we are again looking at buying another matress set.we even paid extra for the two piece box spring for more support, didnt help, sh*t products are sh*t product the box spring didnt matter.

NEVER EVER AGAIN will i consider buying a matress from there again. We havent had a good nights rest on that matress in over a year.

Save your money and buy something worth owning from someone else.Ypsilanti Michigan

Anonymous
#405671

You people are such *** TRASH. Total idiots for buying this junk LOL. Trailer Trash

Anonymous
#401686

I bought a Serta Mattress from Big Lots in Indianapolis, IN in 2010 and now it is a complete piece of ***!im not heavy at all and i have a dent in the middle of my bed.

I called the woman (and her name is Cindy by the way) and i told her what was wrong with my bed and she had the nerve to tell me that my problem is not under warranty! are you serious! Then she turned around and she told me to bring it it up there and they are going to inspect it to see if it is under warranty! what the ***!!!!

I've had it im going to go up there with the mattress and make them replace it!i have the warranty papers and my receipt.

Anonymous
#389021

I tried to put a dinette set on price hold at the big lots in Bridgeville and pay 300 down and was told I couldnt because price hold is only for clearance, which is BS beca8se I met a woman where i work and she put a price hold on an item in the Rochester big lots with no problem, they told her just to let them know 2 weeks before she picked it up, also when I went back to the big lots in bridgeville with my 3 reciepts I found they didnt apply my rewards card to, the lady told me only one purchase a da can go on the rewards card, I explained my purchases were all seperate days it was their mistake, she said I dont know what to tell you, pick the one you want me to apply!!!!!

Anonymous
#389020

I tried to put a dinette set on price hold at the big lots in Bridgeville and pay 300 down and was told I couldnt because price hold is only for clearance, which is BS beca8se I met a woman where i work and she put a price hold on an item in the Rochester big lots with no problem, they told her just to let them know 2 weeks before she picked it up, also when I went back to the big lots in bridgeville with my 3 reciepts I found they didnt apply my rewards card to, the lady told me only one purchase a da can go on the rewards card, I explained my purchases were all seperate days it was their mistake, she said I dont know what to tell you, pick the one you want me to apply!!!!!

Anonymous
#329622

i bought a serta perfect sleeper danford from big lots, it is a piece of sh**..i have a dip in the middle that feels like you are laying on the floor, it is that hard, try laying on the sides, no way you roll to the middle, i weigh 130 lbs,so it has nothing to do weight.

i think they sell refurbished mattresses, that is why they are so cheap..or and my bed is only 3 yrs old, this started within a year after i bought it.....:( :sigh

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