Yesterday I received my BIG LOTS Buzz Club online sales ad. They advertised and showed a picture of a reindeer door .
the ad reads, " assorted Christmas textiles, save 25%-50%." I got to the store and there was a similar white paper sign above the display of these items. I put the reindeer in my basket and when i went to check out they scanned the item which rang up full price. I said the bin was marked 25-50 % off, and the ad said the same thing. The manager came up to me with one of the signs in hand, and showed me print that was significantly smaller than the rest of the ad that said " off competitors pricing." I told her that was very misleading.
She said they already had to reprint the sign once, but she was just doing her job. They would not honor the advertised price. I decided not the purchase the door stop. On the way out of the store I noticed that they had a sales ad posted by the door.
Indeed there was the ad again, "assorted Christmas textiles, save 25%-50%." No where in the ad did it say 'off competitors pricing." I took the ad over to the manager and she said she was just doing what she was told to do, and gave me the corporate phone number.
I told her this is an illegal practice.
Unfortunately this same scenario has happened to me twice at Big Lots; the other time was this summer. I think I have made my last trip to Big Lots and will cancel my buzz club rewards too just based on principle.