Contact Big Lots Customer Service
Big Lots Phone Numbers and Emails
Toll-Free Number:
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(866) 244-5687
Headquarters:
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(614) 278-6800
Investors/ Franchising:
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(614) 278-7165
Big Lots Emails:
Contact Information
Big Lots Website:
Big Lots Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours (ET):
Monday - Friday: 8:00am - 10:00pm
Saturday - Sunday: 8:00am - 8:00pm
How Good is Big Lots's Customer Service?
Summary of Big Lots Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Big Lots?
Payments and Charges Question:
- “Fraud activity???”
- “Not getting discounts”
- “Make payment”
Request for Information Question:
- “Find out where to send picture of product”
- “About my order”
- “Checking order I placed”
Cards Question:
- “EGift card”
- “Card”
- “Need a card”
Employment Question:
- “W2”
- “Need w-2”
- “W2 forms sent to old address”
Product/ Service Question:
- “I asked for a product to be delivered to a store nearest to me and was told it would not be done because the store sending it would lose money.”
- “Rewards code not working”
- “Damaged chair”
Shipping and Delivery Question:
- “I made an online purchase and I still haven't received my couch”
- “Lost shipment”
- “I have opted out of all emails yet I continue to get them permanently remove me from all emails or anything else or I will seek counsel for a cease and desist order”
Return/ Replace Question:
- “Low Inventory need return”
- “See about fireplace insert”
- “Return order”
Account Question:
- “Trying to set up a account with the biglots online store and it wont let me enter a payment method.”
- “Locked out my account”
- “Check balance”
Staff Question:
- “Customer service”
- “Customer service Complaint”
- “Customer service issues”
Refund Question:
- “I need my money back”
- “Refund”
- “Called for refund on 2 damaged items not got it yet”
Activation/ Cancellation Question:
- “Activate new card”
- “Activate my rewards card”
- “Cancel a order that was placed”
Website/ Application Question:
- “Website problen”
- “Struggling for hpurs in the middle of the night with your site showing 3 bags of potting soil 12 bags of garden soil in stock”
- “Having trouble getting to the application”
Other Question:
- “Pissed”
- “File a sofa claim”
- “Got suspended for 3 days”
About
Big Lots, Inc. is a public corporation that was founded in 1967 by Sol Shenk. The company is based in Columbus, Ohio. Big Lots specializes in overstock and closeout merchandise retail. The tagline of the company is: "Brand names, closeout prices". Big Lots operates hundreds of department stores in almost every U.S. state. Big Lots Furniture stores are free standing stores that sell a complete line of furniture for living room, dining room, bedroom, home office and kitchen; mattresses, toys, watches and accessories. In Big Lots stores customers can get great deals on items and products on sale.
Big Lots is ranked 267 out of 2270 in Furniture and Decor category
USA
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