Big Lots Phone Numbers and Emails

Toll-Free Number:

  • (866) 244-5687


  • (614) 278-6800

Big Lots Emails:

Jobs/ Career
Privacy Inquiries

Big Lots Contact Information

Big Lots Website:

Big Lots Help Center:

Corporate Office Address:

Big Lots eCommerce LLC
4900 E Dublin Granville Rd
Columbus, Ohio 43081-7651
United States

Other Info (opening hours):


Monday - Friday: 8:00am - 10:00pm

Saturday - Sunday: 8:00am - 8:00pm

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Customer Service Rating and Reviews

2.0 / 5
Mariano Z
Question about ordering furniture

Bought fiurniture end of may recliner and reclining love seat and purchased ,3 yr that time couch or loveseat were same price.y wife is not happy with loveseat being uncomfortable and...

Lisa H Kch
Terrible service on all levels

Customer service, hold so long, none or helpless agents; terrible account management, terrible delivery system...
Still waiting to hear back from customer service

Summary of Big Lots Customer Service Calls

03:31 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Big Lots Customer Service?

Payments and Charges Question:

  • “Coupon not working”
  • “Trying to pay my bill and it's not letting me and it's late”
  • “For phone number for coupons”

Request for Information Question:

  • “About a return”
  • “Register a complaint about a product purchased”
  • Question about ordering furniture

Employment Question:

  • “Termination of the job”
  • “Missing my W-2”
  • “W-2s”

Cards Question:

  • “Credit card”
  • “Hi I apply for a credit card almost 3 week ago in the store . But I don't received nothing yet . I was approved already in the store . I need some help . I need to know what happen .”
  • “I still haven't received my card or statement”

Return/ Replace Question:

  • “Because I don't understand why y'all keep changing my card if I payed it all off last month. I don't wanna keep getting charged if my balance is zero.”
  • “Need to change address”
  • “Return policy not honored”

Account Question:

  • “Need my password for big lots hiring”
  • “Check balance”
  • “Account balance”

Shipping and Delivery Question:

  • “El estado de una tarjeta de credito”
  • “Online order.. still not received”
  • “Did not receive my whole order”

Product/ Service Question:

  • “Broken Furniture”
  • “Missing drawer hardware for Manoticello king storage bed”
  • “Broken recliner, motor died.”

Staff Question:

  • “Customer service issues”
  • “Trouble with trexslertown pa manager”
  • “Trouble with the DuBois, pa manager”

Refund Question:

  • “Refund”
  • “Called for refund on 2 damaged items not got it yet”

Activation/ Cancellation Question:

  • “Activate my rewards card”
  • “Cancel a order that was placed”
  • “Cancel and order”

Website/ Application Question:

  • “Website problen”
  • “Struggling for hpurs in the middle of the night with your site showing 3 bags of potting soil 12 bags of garden soil in stock”
  • “Having trouble getting to the application”

Other Question:

  • “How long is my warranty”
  • “Trying to finish my order”
  • “I am a new hire and id like to follow up as far as what other documents needed from me.”


Big Lots Return Policy
The User of company services are now subscribed to receive emails. If The User are not satisfied with an item The Client purchased in a Big Lots Store, The User of company services may return most items to a store within 30 days of the date of purchase. To ensure a refund or exchange, the returned item must be in its original packaging and condition and be accompanied by a receipt. Refunds will be issued in the same form of payment originally used for the purchase. Bring the item, along with the receipt, all packaging, paperwork, parts and accessories, to any Big Lots store. Present the item to a store associate for assistance. To ensure refund or exchange, the item must be in its original packaging and condition. The value of coupons used is non-refundable. If The User of Website buy an item in one location and return it in another, the sales tax refund may vary. If the item The Client return was a gift, the refund will be issued in the form of a merchandise credit (gift card) valid for in-store use only.
To read more:
Big Lots Privacy Policy
The Client of Big Lots are now subscribed to receive emails. To review the full Privacy Policy keep reading. This privacy policy ("Privacy Policy") describes how Big Lots Stores, Inc. and its parent, affiliates and subsidiaries (collectively referred to herein as "Big Lots",, Big Lots's' or collect, use, and share information about The Client and applies to The User's use of any online service location that posts a link to this Privacy Policy (collectively, the "Site"). It also applies to The Customer's use of all databases, features, plug-ins, applications, content, downloads and/or other services that (i) Website own and control and make available through a Site, and/or (ii) that post or link to this Privacy Policy (collectively, with the Site, the "Service"), regardless of how The User access or use it, whether via computer, mobile device or otherwise. It does not apply to Company's data collection activities offline or otherwise outside of Big Lots's' Service (unless otherwise stated below or at the time of collection).
To read more:
Big Lots FAQ
To read more:
Top Big Lots Services

Manager, Cashier, Customer Care

Top Big Lots Products

Gazebo, Website, Mobile Application

Big Lots Pros and Cons

Pros: Customer sevice, Variety of items and fair pricing, Jack shut about this ficking company, I used to like it, Prices

Cons: Poor customer service, Rude manager, Rude customer service who give erroneous information, Cheap made, Cashier


Big Lots, Inc. is a public corporation that was founded in 1967 by Sol Shenk. The company is based in Columbus, Ohio. Big Lots specializes in overstock and closeout merchandise retail. The tagline of the company is: "Brand names, closeout prices". Big Lots operates hundreds of department stores in almost every U.S. state. Big Lots Furniture stores are free standing stores that sell a complete line of furniture for living room, dining room, bedroom, home office and kitchen; mattresses, toys, watches and accessories. In Big Lots stores customers can get great deals on items and products on sale.

Big Lots reviews and complaints

Big Lots is ranked 83 out of 360 in Supermarkets and Malls category

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