Big Lots Phone Numbers and Emails

Toll-Free Number:

  • (866) 244-5687
Send Message

Headquarters:

  • (614) 278-6800

Investors/ Franchising:

  • (614) 278-7165

Big Lots Emails:

Customer Service
Investors/ Franchising
Jobs/ Career
Legal
Privacy Inquiries
Media
Press Inquiries
biglotscsr@biglots.com
Social Responsibility
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How to Contact?

Most Popular Number:

(866) 244-5687
Total calls: 899 Issues resolved: 39 Last call: Mar 2, 2024

What Is Big Lots Customer Service Phone Number?

The Big Lots phone number you can use to reach customer service is 1-866-244-5687. It is available Monday through Friday from 8 am to 10 pm ET. On weekends they are working from 8 am to 8 pm ET. You can get answers to your questions, general information, and help with your issues by calling this Big Lots customer service number.

If you require assistance with your credit card payments, dial this phone number for Big Lots 1-888-566-4353. It operates Monday through Sunday between 8 am and 9 pm ET.

The Big Lots corporate number for official inquiries or complaints is 1-614-278-6800.

How Do I Contact Big Lots Customer Service via Live Chat?

To access the chat option, scroll down the company’s website main page. Find the Live Chat button and click it to start the conversation. Fill out a simple form with your contact information and click Start Chat. Await the connection with your support assistant. It may take a few minutes to find a free customer care agent. Describe your problem and provide the details the representative may ask for. Follow the instructions to resolve the issue.

What Are Big Lots Corporate Office Working Hours?

The Big Lots corporate office phone number is available Monday through Friday from 8 am to 10 pm ET. You can reach the support on weekends from 8 am to 8 pm ET.

The chat option also connects you with the Big Lots corporate office, and its business hours are the same as the customer care phone number.

If you need an official written response from their headquarters, write to the corporate address: 4900 E. Dublin Granville Road, Columbus, OH 43081-7651.

What Is the Big Lots Customer Service Email?

For general inquiries and comments, you can use this Big Lots customer service email address: biglotscustomercare@biglots.com.
You can email talk2us@biglots.com for Big Lots customer service complaints and issues that need to be resolved. You will receive a response with suggestions on solutions to your problem after the investigation of your complaint.

If you have questions about your personal data usage, email them to privacy@biglots.com.

To get information about the current career options, reach careers@biglots.com.

PissedConsumer Club

Contact Information

Big Lots Website:

Big Lots Help Center:

Corporate Office Address:

Big Lots Stores, Inc.
4900 E. Dublin Granville Rd.
Columbus, Ohio 43081-7651
United States

Other Info (opening hours):

Customer Service Hours (ET):

Monday - Friday: 8:00am - 10:00pm

Saturday - Sunday: 8:00am - 8:00pm

More contact details

Big Lots Customer Service Reviews

1.9 / 5
Poor
James J Frn
One cashier long wait in line
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Today I and others waited in line for at least 30 minutes while people in front of us had full shopping carts to check out:(
All because quite often there's only one cashier. Great store LOUSY CUSTOMER SERVICE

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Pamela W Xin
Damaged furniture
stars-rating stars-rating stars-rating stars-rating stars-rating
1.1

A recording the number has been disconnected for customer service. I have an unresolved damaged furniture purchase.

Its a heavy item to return. I am upset that I can't get help with what I need.

Several emails, no resolve, Poor customer service. I won't be purchasing from Big Lots online for furniture or furniture in the store.

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Michael R Izq
Delivery Service (Yeah Right)
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Delivery. So I ordered this couch on Thursday and paid for delivery which was scheduled to be on this past Saturday between 8am-8pm.

Was supposed to get a call on Friday to schedule a time for delivery, that never happened. I went ahead and planned to be home that whole day through the time period, since I had no idea when they would come or if they will even contact. So reached out to customer service at about 2pm that day, and was transferred to the delivery company which then said it would be deliverd tomorrow (Sunday the 21st) between 10-2pm. Another day where I just waited the time frame just in case they came, and just like the previous day there was no delivery and at this point that is crazy.

You would think that when a person spends nearly $1000 on a couch. that the customer service would be great and that was not the case. This is probably the WORST CUSTOMER SERVICE that I have ever recieved when ordering furniture. It was almost like they didn't want to deliver and could care less about the customers time and lacking what they are supposed to be doing for their job.

Now it's Monday, 5 days after ordering and no delivery nor update.

It's crazy that when you pay the $100 for delivery online, and NOTHING has happened. I will make sure to never recommend Big Lots to anyone and will make sure that my story will be shared on all social media platforms, yelp, and whatever else I can find to leave customer feedback for.Don't

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How Good is Big Lots's Customer Service?

Ken S Qxk
Ken S Qxk
Feels Disappointed | Oct 21, 2023

Zero…..

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Carol B Twe
Carol B Twe
Feels Neutral | Aug 10, 2023

It was fine but customer service said he would escalate this in order to see if I can continue to get this product in my area. I have not heard back from anyone.

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Ulric Gsi
Ulric Gsi
Feels Disappointed | May 21, 2023

well still waiting for a call back or email about why my credit card isn’t working it on your part

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Kalila Zez
Kalila Zez
Feels Disappointed | Jan 21, 2023

OH YES I CONTACTED SOMEONE AND THE MATTER WASNT RESOLVED U GAVE ME A COUPON AND WITHIN 24 HOURS TOOK IT BACK. AN OLDER WHITE WOMAN WAS CHECKING OUT AND SHE HAD ONE FIR WHATEVER REASON HERS SCANNED IMMEDIATELY BUT THERE WAS AN ISSUE WITH MINE...HMMM.. RIGHT.. U DONT HAVE TO WORRY ABT ME COMING BACK...WHERE I LIVE N GREENSBORO IS FAR FROM BIG LOTS, I DROVE ALL THE WAY TO THAT PART OF TOWN JUST TO GO TO BUG LOTS AND THATS HOW I WAS TREATED.. I WILL LET PEOPLE KNOW HOW UNFAIR UR COMPANY IS AND BADLY U TREAT PEOPLE... WELL CERTAIN PEOPLE, CUSTOMER SERVICE WAS A COMPLETE NIGHTMARE!!!

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Sherilynn Mmj
Sherilynn Mmj
Feels Disappointed | Jan 15, 2023

Not professional

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Sumner Idi
Sumner Idi
Feels Disappointed | Jan 15, 2023

Called store 3 time's got hung up on
2xs called corporate 2 xs they were outsourced couldn't help. Called store again finally got a manager finally who did make a effort to locate what I needed. Very poor customer service.

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Summary of Big Lots Customer Service Calls

1.1K TOTAL
CALLS
05:50 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Big Lots?

Payments and Charges Question:

  • “Fraud activity???”
  • “Not getting discounts”
  • “Make payment”

Request for Information Question:

  • “Find out where to send picture of product”
  • “About my order”
  • “Checking order I placed”

Cards Question:

  • “EGift card”
  • “Card”
  • “Need a card”

Employment Question:

  • “W2”
  • “Need w-2”
  • “W2 forms sent to old address”

Product/ Service Question:

  • “I asked for a product to be delivered to a store nearest to me and was told it would not be done because the store sending it would lose money.”
  • “Rewards code not working”
  • “Damaged chair”

Shipping and Delivery Question:

  • “I made an online purchase and I still haven't received my couch”
  • “Lost shipment”
  • “I have opted out of all emails yet I continue to get them permanently remove me from all emails or anything else or I will seek counsel for a cease and desist order”

Return/ Replace Question:

  • “Low Inventory need return”
  • “See about fireplace insert”
  • “Return order”

Account Question:

  • “Trying to set up a account with the biglots online store and it wont let me enter a payment method.”
  • “Locked out my account”
  • “Check balance”

Staff Question:

  • “Customer service”
  • “Customer service Complaint”
  • “Customer service issues”

Refund Question:

  • “I need my money back”
  • “Refund”
  • “Called for refund on 2 damaged items not got it yet”

Activation/ Cancellation Question:

  • “Activate new card”
  • “Activate my rewards card”
  • “Cancel a order that was placed”

Website/ Application Question:

  • “Website problen”
  • “Struggling for hpurs in the middle of the night with your site showing 3 bags of potting soil 12 bags of garden soil in stock”
  • “Having trouble getting to the application”

Other Question:

  • “Pissed”
  • “File a sofa claim”
  • “Got suspended for 3 days”

About

Summary

Big Lots, Inc. is a public corporation that was founded in 1967 by Sol Shenk. The company is based in Columbus, Ohio. Big Lots specializes in overstock and closeout merchandise retail. The tagline of the company is: "Brand names, closeout prices". Big Lots operates hundreds of department stores in almost every U.S. state. Big Lots Furniture stores are free standing stores that sell a complete line of furniture for living room, dining room, bedroom, home office and kitchen; mattresses, toys, watches and accessories. In Big Lots stores customers can get great deals on items and products on sale.

Big Lots reviews and complaints

Big Lots is ranked 267 out of 2270 in Furniture and Decor category

Area Served

USA

Payment Methods

VISA

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