filters
state:
Show
city:
Show
product:
Show
the company must train the employees to lie to them. wont help customers because it is about the money not about customers and customer service. DO NOT DO ANY ORDERS ONLINE SINCE THE POLICIES ARE NOT ON THE WEB ABOUT IF YOU NEED TO CANCEL ORDERS. in the store - the...
Read more
tobatohmet
tobatohmet

Big Lots do have a section on their website that tells you and everyone else exactly what to do inthe event of a return: (Please have a read below)WHAT IS THE RETURN POLICY FO...

#1212042
Reply to reviews
Show

Big Lots - "Spin mop" does not spin...crap.

Will return as only got it today. But unable to take apart and put back in box. But have all the original items since just got.
1.6
Details
Customer service
Ease of Use
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Product
#1209052
Reply to reviews
Show

Big Lots - Got what I was looking for

Big Lots - Got what I was looking for
I drove all over town looking for a out doors rugs, 7x10x9ft10 inch, Home Depot, over 100.00, Lowe’s over100.00, Big lots 89.00 in the color I wanted.
5.0
Details
Price Affordability
Product
#1202354
Reply to reviews
Do not buy any furniture from Big Lots to save money its the absolute worst cheap built furniture you can buy. Its a waste of money you'll be looking again for the same item within months because its junk. Recliners material wears out fast the cushions will be like...
Read more
2.8
Product
I didn't like
  • Cheap made
#1200685
Reply to reviews
I bought a mattress in November 2017, from Big Lots here in Las Vegas. It seemed like a good mattress, but now its completely caving in on both sides, cant turn over has no padding on the bottom. I didn't keep my receipt, because I also bought a king bed. If there are...
Read more
tobatohmet
tobatohmet

Big Lots has a ten year warranty on their serta brand mattresses provided they are properly supported. If you lost your receipt you can still call their corporate office and t...

3.8
I liked
  • Different selections
I didn't like
  • Bad quality like bad mattresses
#1188632
Reply to reviews
Called the both stores but went to each time after time. Neither store would sell me the floor model even when they couldn’t supply one for 2 weeks or more. I’ve made four trips to two stores only to be told the same. Bad marketing to not sell floor model when a $1000....
Read more
tobatohmet
tobatohmet

The floor models on certain furniture products are not sold mostly due to the amount of time it takes to assemble them. In the case of outdoor furniture the stores are directe...

I didn't like
  • Unavailable products
#1183481
Reply to reviews
I agree with the review about BL!! And they don't promote smart leaders for managerial positions. They want bullies and slave drivers! This is a horrible company to work for and they mistreat their customers too. They would rather make customers stand in a long slow...
Read more
1.0
#1163789
Reply to reviews
I purchased a Serta Hamilton Park mattress less than 5 years ago...of course I didn't keep the receipt, who does ?? That won't happen again..EVER! It has sagging in the middle pretty bad {{Redacted}} and thought I had hit a brick wall in a return...the Big Lots...
Read more
#1162284
Reply to reviews
Shop at peoria store for several years. Was shocked to fine out manager mark welsh was nolonger with the company.mark always treated me ana my family dropping what he was doing to help carry outs to are car or take the time to so where some was located.I ask the store...
Read more
1.1
#1143578
Reply to reviews

Contact Big Lots

Mailing Address:
Big Lots
Attn: Customer Service 300 Phillipi Road
Columbus, OH 43228-5311
Phone:
(866) 244-5687
More
Went to get a patio set. They were out. Had associate call another store to see if they had it. They had three. Got there and they had none. Had associate at second store call another location. They had five. Got there. They had zero. Had associate at third store call...
Read more
tobatohmet
tobatohmet

Dumb question here but did you or the associate at one of the first two stores ask to have the item held until you got there?That would have saved alot of trouble on your end.

Anonymous
Anonymous

i doubt the oriignal store wouldve sent you there b4 calling 1st, computer 3's are not accurate

#1096431
Reply to reviews