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Most helpful review

1.5
I purchased a Stratolounger Big One recline Last fall. It was but a month and it was falling apart. The foot rest stays out all the time, it will not retract. I don't believe that Big Lots is the place to purchase furniture because they do not stand behind the...
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14 comments
#1936563

I bought one also same problem as above and seat is getting a impression from sitting in same spot. Not even 6 months since purchased. Big lots

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ID
#650234 Review #650234 is a subjective opinion of poster.
Location
Louisville, Kentucky
Reason of review
Half of the above.
Loss
$399
Preferred solution
Let the company propose a solution

I have been lied to about order receipt date.

They promised a district manager will call me with a relative date to receive recliners. Nobody called? I'm giving up they lied about delivery date, took my $500 and now will not even respond. I'm done with them.
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ID
#2612523 Review #2612523 is a subjective opinion of poster.
Location
Dover, New Jersey
Preferred solution
Full refund

Horrible website to try ordering from!!!

2.0
the website will void your coupons, even birthday coupon if you edit your shopping cart or add it it. customer service is only during store hours and all they'll tell you is to wait a couple of hours and try the website agian.

User's recommendation: don't waste your time trying to make online purchases from their website.

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ID
#2592155 Review #2592155 is a subjective opinion of poster.
Location
Metuchen, New Jersey
New Reviewer

Payroll

Need information updated immediately have new account need this to be updated before next paycheck so that it doesnt get denied
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ID
#2581336 Review #2581336 is a subjective opinion of poster.
Location
Oswego, New York
Preferred solution
Update my information

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Warranty

1.2
So Im on my third couch at big lots . I purchased two last year and both of couches the fabric started to come loose. The first two I had to scream at the manager because he said I had animals which I dont and I didnt take care of the couches. They were spotless. Its a complete scam . The warranty the customer service everything. They will refuse returns even when the couch is having manufactured problems. The third couch is 4 months old and is broken the back top. Apparently its a problem with this model. I also purchased a recliner, its trash too. I purchased the warranty they say take to store and store says call warranty dept. I dont get it .

User's recommendation: Don’t purchase furniture at big lots . They don’t stand behind products they sell.

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ID
#2581070 Review #2581070 is a subjective opinion of poster.
Cons
  • Padding is going flat
  • Being misinformed
  • Cheap made
Loss
$1
Preferred solution
Full refund

Disgruntle Employee

1.0
After working there for 2years I have seen alot and see how they handle things, I could tell you many reasons the products manly furniture is garbage and 1 out 5 chance it is broken, I could tell you the scam with Rewards thing but I am limited on words here so I will say this if you want good Service and Good product don't go there.
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#2535858 Review #2535858 is a subjective opinion of poster.
Location
Springfield, Missouri
New Reviewer

Signed up for discount by giving email address was supposed to get discount on purchases. The discount would not come stated that wrong password very frustrating Receipt is for 252.19. This is false advertising another customer was done the same way. I need this...
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1 comment
#2009770

Soon to be a Ex Employee and I have read many complaints on here I could go into detail what games they play and don't care after they have your money, I could go into why 1 out of 3 products are broke and garbage, I could go into why you never get what you want, I could tell you why customer service is a joke, but it to long detail so I well explain in a few sentences, The Company treats Employees like Trash, The product sent to the stores are treated like garbage piles, The company does not care as long they have your money, they are not trying to improve there after your money.

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ID
#2530763 Review #2530763 is a subjective opinion of poster.
Location
Inglewood, California
Cons
  • Need sanitizer at registers
  • Bad furniture
Preferred solution
Price reduction
New Reviewer

1.0
I visted your pearland location at 4:45/5:00pm on. April 30th the store itself is nice it looks nice put tsogether. However at your store one of you employees female light complexion Early 30s dark hair that was in a bun and I believe she was wearing a blue shirt...
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ID
#2530122 Review #2530122 is a subjective opinion of poster.
Location
Pearland, Texas
Cons
  • Inappropriate staff
Preferred solution
Let the company propose a solution

3.4
My experience after buying items online. Items came damaged. Customer Service is clueless. They escalate to "escalation team" - long wait on hold. Multiple calls where I am told the items were reshipped, then when I called about as to where are the items being told...
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ID
#2522064 Review #2522064 is a subjective opinion of poster.
Preferred solution
Full refund

2.8
My experience after buying items online. Items came damaged. Customer Service is clueless. They escalate to "escalation team" - long wait on hold. Multiple calls where I am told the items were reshipped, then when I called about as to where are the items as I did not...
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ID
#2522050 Review #2522050 is a subjective opinion of poster.
Location
Chandler, Arizona

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Verified Reviewer New Reviewer

Return and was on hold for a long time terrible customer service will not shop here anymore and will close out my credit card

1.0
Bad customer service . Had canceled my order by phone they didnt cancel it like they said. Call today because got email it was shipped. They never canceled the order and kept me hold for half hour. Dont order from them bad customer service

User's recommendation: Don’t order online with this company.

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ID
#2500764 Review #2500764 is a subjective opinion of poster.
Product
Big Lots Website
Loss
$18
Preferred solution
I don’t want this order and want a refund. I can’t get out right now because of surgery so can’t take back to store. When I called on Sunday to cancel order they told me they had canceled the order and I would get a refund in couple days. Very upset

Was sent web sight 60%off

4/10 reviewed 60% off items took my time. This was a big joke items not available also they were not in store.went to Penn hill they did not have any items quit wasting people's time w/these joke!

User's recommendation: List items you can buy.

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ID
#2497064 Review #2497064 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

Did not receive my whole order

5.0
FedEx changed my shipment date and delivered my two packages at a different time. One of the two packages were missing. I called Big Lots, and they helped me immediately and shipped my package out within 30 minutes.

User's recommendation: Big Lots has Excellent Customer Service. They know how to keep their customers happy!

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ID
#2492805 Review #2492805 is a subjective opinion of poster.
Location
Rancho Cucamonga, California
New Reviewer

Ask a question

Días atrás hablé con representante en español para resolver mi problema con el pago y acordamos hacerlo por deposito directo, me rebajó la cantidad a $155 en esta ocasión y después serían $65, no me han retirado el dinero de mi cuenta y me mandaron un Bill por $189, quisiera saber donde quedó el acuerdo que hice con el banco. Gracias
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ID
#2492745 Review #2492745 is a subjective opinion of poster.
Preferred solution
Price reduction

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Verified Reviewer New Reviewer

Purchase a product

Both hard top gazebos on display no way to order one not even if you call corporate they have none. Very disappointed
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ID
#2487252 Review #2487252 is a subjective opinion of poster.
Product
Big Lots Gazebo
Pros
  • Beautiful display
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

False advertisement

2.0
Had a display of a 12x12 gazebo wanted to purchase it come to find out even though it was listed as an item for purchase you cant buy it . No stores have it in stock and when I called to order on line was told I still cant order it. Very disappointed ! It is even the featured picture on there outdoor catalog ! False advertisement
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ID
#2487165 Review #2487165 is a subjective opinion of poster.
Product
Big Lots Gazebo
Cons
  • False advertising
Preferred solution
Let the company propose a solution

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