Big Lots
Big Lots Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Big Lots has 2.0 star rating based on 258 customer reviews. Consumers are mostly dissatisfied.
23% of users would likely recommend Big Lots to a friend or colleague.
- Rating Distribution
Pros: Customer sevice, I used to like it, Jack shut about this ficking company.
Cons: Poor customer service, Rude customer service who give erroneous information, Rude manager.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Big Lots has 2.0 star rating based on 258 customer reviews. Consumers are mostly dissatisfied.
23% of users would likely recommend Big Lots to a friend or colleague.
- Rating Distribution
Pros: Customer sevice, I used to like it, Jack shut about this ficking company.
Cons: Poor customer service, Rude customer service who give erroneous information, Rude manager.Recent recommendations regarding this business are as follows: "Allow customers to do a return with the card that was used to purchase the items or have the ability to look up the receipt. The store wasn’t busy so it’s not like I was inconveniencing anyone.", "I realize that BigLots is in Chapter 11 but I’m still upset that I spent so much money on a product that became defective in less than a year. Will never buy another BroyHill product again.", "Would like to know if you guys are still going to bring back your Vicksburg Mississippi store would love for you to work with Ollie's thank you", "Orders received promptly", "Do not buy nothing online you won’t receive your product".
Most users want Big Lots to offer a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Reliability and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Big Lots Reviews
"No one was on the call"
The store will not do a return and will only allow me to exchange for the exact same item when the exact same item does not work for me because I didn't have...
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Verified Reviewer
No one was on the call
Bad and don’t plan on shopping there again
The store will not do a return and will only allow me to exchange for the exact same item when the exact same item does not work for me because I didn't have my receipt and they said they can't look it up by my card or look up the receipt. It was purchased yesterday, and I had a big purchase and multiple bags, and I think I accidentally threw the receipt away.
Preferred solution: Full refund
User's recommendation: Allow customers to do a return with the card that was used to purchase the items or have the ability to look up the receipt. The store wasn’t busy so it’s not like I was inconveniencing anyone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cortland, New York
Where is my order
I have not heard anything from anyone about anything nothing at all
Said it was delivered when nothing was delivered tracking number ZA000642****
However nothing was delivered and nobody knows what happened to my money it seems like nobody's trying to help I have no contact information my call trying to post and try to post tells me to call Big lots and call Big lots and they said nothing was ordered and sent from them
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Verified ReviewerI ordered a couch. Got order confirmation and shipping. That was 3 weeks ago. The shipping tracking number is to nothing. Yes it was 90% off it I paid for it
They will not respond to any of my emails, and the customer service number is no good. I'm not the only one that had this done.
- Rip you off
Preferred solution: Full refund
User's recommendation: Don't buy from big lots
The old BL closed all their stores March 16 and ceased operations. Variety Wholesalers bought the name and reopened 219 stores but they have no link to the original stores.
They also don't have online orders.
What you purchased from was fake websites. You have been scammed unfortunately
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Scammed need Refund
Company fixed the issue and I have been provided with other. Absolutely nothing.
Never got back to me. SCAM.
Only order from biglots.comGetting $ back from my bank. It is a scam.
I never received my shipment, but it says delivered to my address May 15th. Never received anything. You just keep saying it's on the way. I think I may need a refund because obviously it's not coming, unfortunately, which is so disappointing.
And I even have a tracking number which I tracked the whole way here from China, but then... nothing ever comes even though it says it was delivered.
My dad ordered from there too, and the same thing happened to him.
I think this is a scam and would like my $ back as soon as possible. Can't believe I was duped. It was too good to be true.
- Great stuff at low prices
- Never recvd them ordering online
Preferred solution: Full refund
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Verified Reviewer |
New York, New York
Scam review
I really dont want to get into details but if you are a victim of online trading scam, you may also have been scammed by fake recovery team is possible to recover your lost funds because i did. All you need is the right person to do this for you Adam victim help at hotmail dt com Send a mail and you will be glad you did.
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Verified Reviewer |
Longview, Texas
Made a order on March 5, 2025 and still haven’t received it
I dont know what happened. It said my order was in Marshall and it never been delivered.
can someone please give me a call at 903472**** its taking my order too long to order off-line on yall clearance and I still havent got my items. Can someone please give me a call or email me at Motavius02@***.com
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Verified Reviewer |
Sherman Oaks, California
Order never received
I placed an order on January 21, an online order due to a huge sale. It was confirmed that they received my money; they said that my order was on the way with a tracking number.
Now, it says it's back in the archives. What's going on?
I think I got scammed. As of today, I have not received anything.
User's recommendation: I think i got scammed.. be very careful
You did get scammed. There are several copycat Big Lots websites out there.
Big Lots stopped online Orders January 10 of this year as part of their liquidation. They closed the last of their stores March 16
Replying to
Boston, Massachusetts
I ordered a product like two months ago and I still haven’t received it. It keeps saying that I received it and they’re not even giving me a refund back. I’m not happy.
Have a number, so your customers can call its ridiculous either disconnected or disconnected you cant send a message either
User's recommendation: Do not buy nothing online you won’t receive your product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
Tracking shippment
No answer! No answer.
No answer. No answer. No answer. No answer.
No answer. No answer. No answer. No one answered.
No answer. No answer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI called them but they did not answer my call.
I'm trying to track a shipment, which is showing as delivered. However, I cannot find it at my home.
The order number is M320250****8882****. Can you help me, please?
Preferred solution: Deliver product or service ordered
The old BL closed all their stores March 16 and ceased operations. Variety Wholesalers bought the name and reopened 219 stores but they have no link to the original stores.
They also don't have online orders.
What you purchased from was fake websites. You have been scammed unfortunately
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sutton, Vermont
Items ordered and not received
Send confirmation of order and send them immediately to me or reimbursement. Your immediate attention is appreciated.
User's recommendation: Orders received promptly
Nipomo, California
Never received my order
I purchased merchandise back on June Ninth and I never received my order. I reached out several times and got no response. I'm assuming at this point I was scammed.
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Verified ReviewerOnline order
I made a online order and I have not received my order yet. I made the order in March and the order number is 129744 or 164291 can you please tell me when I will receive my order please thanks I get no answer every time I callank you
Preferred solution: Deliver product or service ordered
You were scammed. The websites you ordered from were fake.
The old Big Lots went out of business March 16th and stopped online orders Jan 10. The new Big Lots is owned by a smaller company that does not do online orders
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dunn, North Carolina
Big lots in Oregon
Okay Big Lots. I'm a little upset.
I just went over your list of reopens. Not a single one is in the Oregon area. My husband and I have cars, and we are members of the Big Lots family, but now we can't go back to Big Lots because you have none in Oregon. Bring it back to Oregon, precisely the Portland, Oregon area.
We had a very good one on McLoughlin Boulevard in the Oak Grove district. Bring it back. We only had a couple here, and I don't understand why. Your products are very good.
You had pretty good business with the couple of places that you had open here, and for people like my husband and me who want to have a place like this, not putting one in does not help us.
So please put one back in Oregon in the Portland area. It would be greatly appreciated by all your lovely fans here in the Portland, Oregon area.
- Pros good items to buy
- Cons you will not be putting one in oregon according to your list
Preferred solution: Just put a Big lots in Oregon as the statement says we want a Big lots back here
User's recommendation: We want Big lots in Oregon
The new Big Lots is an entirely different company. They sell little to no furniture.
No buyouts.
The store is 50% clothing. It's not the Big Lots of old
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Verified ReviewerWhere is my order
Nothing, it's all a big scam. Nothing was actually delivered after 3+ weeks of waiting.
I had to call my bank to report them. Shame on them.
- Loss of sanity
Preferred solution: Full refund
User's recommendation: Don't order from here
You were scammed. Big Lots went out of business March 16. All online orders stopped Jan 10
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received a large order many items! No updates and all the Big Lots phone numbers and emails nobody answers and I’ll disconnect it.
Apparently, the scam is they're acting like it is being shipped and it's in customs in China. Red flags everywhere!
Preferred solution: I’d like to get the items I bought and I’d like to know when I’m supposed to receive them. Send me a tracking number.
User's recommendation: Don’t buy anything on their clothes out going out of business
About
Big Lots, Inc. is a public corporation that was founded in 1967 by Sol Shenk. The company is based in Columbus, Ohio. Big Lots specializes in overstock and closeout merchandise retail. The tagline of the company is: "Brand names, closeout prices". Big Lots operates hundreds of department stores in almost every U.S. state. Big Lots Furniture stores are free standing stores that sell a complete line of furniture for living room, dining room, bedroom, home office and kitchen; mattresses, toys, watches and accessories. In Big Lots stores customers can get great deals on items and products on sale.
Big Lots is ranked 350 out of 3914 in Furniture and Decor category
USA
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