Unclaimed
Big Lots Reviews
48.3K
CLAIMED LOSSES
523
TOTAL REVIEWS
140K
PAGE VIEWS
3
ISSUES RESOLVED
Big Lots Reviews
Stratolounger Big One
I purchased a Stratolounger Big One recline Last fall. It was but a month and it was falling apart. The foot rest stays out all the time, it will not retract. I don't believe that Big Lots is the place to purchase furniture because they do not stand behind the...
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ID
Location
Louisville, Kentucky
Reason of review
Half of the above.
Loss
$399
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerY'all need to do better of picking up the phone about the credit card. All the numbers I dailed don't work
Because I don't understand why y'all keep changing my card if I payed it all off last month. I don't wanna keep getting charged if my balance is zero.
ID
Location
Durham, North Carolina
Payment
I was just trying to pay my bill I got a new phone and number I didn't realize I clicked on that..like I said just trying to pay my bill
ID
Location
Elizabethtown, Kentucky
Great experience.
Went to the big lots in Dunmore Pennsylvania today and purchased patio furniture for our childrens new home. The customer service provided by Alex and other members of his family while we were there was beyond belief. He was accommodating, took all the time that we required, and told us about the product to make a decision easier. In this day and age its rare to find this kind of customer service. I owned my own company for 40 years, and if I could get employees like Alex and his family, I probably wouldve stayed in business and not retired.
User's recommendation: Ask for Alex.
ID
Location
Clarks Summit, Pennsylvania
New Reviewer
Register a complaint about a product purchased
I have purchased 3 sets of indoor/outdoor battery operated candles by real living. I put some outside and the batteries got wet and corroded and there is even water inside the candles. I am very disappointed in this product. I feel like Ive wasted $75.
ID
Location
Ashland, Kentucky
Loss
$75
Preferred solution
Full refund
Customer service was unprofessional
Cashier has to read everything I bought and she even complained when I ask her to double the bag her response was that The bag was not heavy & to top that she gave me a dirty look. I told her I would give her a bad review and she responded go ahead so I could get Fired Very unprofessional This was at the w warm springs store in Henderson Nv
ID
Location
Las Vegas, Nevada
New Reviewer
Not getting my bill in the mail
I'm not receiving my bill in the mail and can't get through to talk to anyone in customer service. I have tried several times. I don't remember when my payment is due. I'm elderly and don't no much about computers also don't have the internet.. I don't want late fees when it's not my fault. Please help me. 4126 Inverrary Blvd. # 2706. Lauderhill FL. 33319 sincerely Toni Ando
ID
Location
Orlando, Florida
Loss
$60
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerQuestion about ordering furniture
Bought fiurniture end of may recliner and reclining love seat and purchased ,3 yr warranty.at that time couch or loveseat were same price.y wife is not happy with loveseat being uncomfortable and having 3 yr warranty I inquired about getting the couch same price,...
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ID
Location
Seymour, Indiana
Pros
- Generally good prices
Preferred solution
Deliver product or service ordered
Make payment
Can't make payment online or get through to your phone. Payment due 7/4. No time to mail it trust the mail.
ID
Location
Jersey City, New Jersey
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Order that needed to be canceled
I purchased some furniture and paid for delivery they contacted me and said they couldnt deliver. I went in to the Homewood Big Lots and they had both pieces in stock tried to cancel the online order and couldnt so I have paid for the same furniture
ID
Location
Birmingham, Alabama
Customer service was very poor at the Ireland location in south Bend IN
I when asking for assistance with furniture the the lady handling the furniture wasn't very helpful. Everything I asked about she said they don't have it. As if she was racist. I noticed a white male came and she assisted him and rolled the furniture to his truck. Poor behavior.
User's recommendation: Don't shop at the Ireland location. They just sit outside and smoke.
ID
Location
South Bend, Indiana
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerEmployee relations
I am trying to email corporate about what seems to be lack of ethical behavior by managing team towards their employees this consists of reduced hours unrealistic expectations and age discrimination to the point of me writing to biglots about its been brought to manager and to hr department many times with no resolution in sight please help thank you
User's recommendation: Speak up.
ID
Location
Clovis, New Mexico
Preferred solution
Jib related
New Reviewer
Not good services , qualityless item, you get problem to refund
they don't refund money. we got damage item from online order. we return item but we don't get money. we call several time but we don't get money.
User's recommendation: not make online order with biglots.
ID
Location
Blacklick, Ohio
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNon working items
I went and bought two sets different sets of fairy lights both never appeared to have been opened and the try me button worked but when I got them home unpacked them and put batteries in them they don't work at all in fact the battery packs lack the required parts for...
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ID
Location
Franklin, North Carolina
Pros
- Cashier who was friendly
Cons
- False advertising
- Dishonest people and junk furniture
Loss
$15
Preferred solution
Deliver product or service ordered
New Reviewer
Safety problems
Oasha should b called on this place its terrible what workers go through in furniture. I was wrongfully terminated and discriminated against and Im pushing the issue to the max.
ID
Location
Chesterfield, Michigan
Pros
- Easy
Cons
- Rude employee manager
- Rude manager
Loss
$75
Preferred solution
Apology
New Reviewer
Terrible service on all levels
Customer service, hold so long, none or helpless agents; terrible account management, terrible delivery system... Still waiting to hear back from customer service
User's recommendation: Wait until they improve their system to become a Big Lots shopper.
ID
Loss
$200
Preferred solution
Full refund
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Big Lots
I bought one also same problem as above and seat is getting a impression from sitting in same spot. Not even 6 months since purchased. Big lots