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Big Lots

Big Lots

www.biglots.com
What is your customer experience with Big Lots?

Big Lots Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Big Lots has 2.0 star rating based on 258 customer reviews. Consumers are mostly dissatisfied.

  • 23% of users would likely recommend Big Lots to a friend or colleague.

  • Rating Distribution
  • Pros: Customer sevice, I used to like it, Jack shut about this ficking company.
    Cons: Poor customer service, Rude customer service who give erroneous information, Rude manager.

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Media from reviews

Big Lots - Where is my order
Big Lots - I ordered a product like two months ago and I still haven’t received it. It...Big Lots - I ordered a couch. Got order confirmation and shipping. That was 3 weeks ago....Big Lots - Made a order on March 5, 2025 and still haven’t received itBig Lots - Order never receivedBig Lots - Damage to a online orderBig Lots - Damage to a online order - Image 2
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Top Big Lots Reviews

Critical Review

"No one was on the call"

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The store will not do a return and will only allow me to exchange for the exact same item when the exact same item does not work for me because I didn't have...

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Ruqaiyah C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No one was on the call

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Updated by user Jul 18, 2025

Bad and don’t plan on shopping there again

Original review Jul 16, 2025

The store will not do a return and will only allow me to exchange for the exact same item when the exact same item does not work for me because I didn't have my receipt and they said they can't look it up by my card or look up the receipt. It was purchased yesterday, and I had a big purchase and multiple bags, and I think I accidentally threw the receipt away.

View full review
Loss:
$15

Preferred solution: Full refund

User's recommendation: Allow customers to do a return with the card that was used to purchase the items or have the ability to look up the receipt. The store wasn’t busy so it’s not like I was inconveniencing anyone.

Angel W Zwt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cortland, New York

Where is my order

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Big Lots - Where is my order
Updated by user Jun 02, 2025

I have not heard anything from anyone about anything nothing at all

Original review May 18, 2025

Said it was delivered when nothing was delivered tracking number ZA000642****

However nothing was delivered and nobody knows what happened to my money it seems like nobody's trying to help I have no contact information my call trying to post and try to post tells me to call Big lots and call Big lots and they said nothing was ordered and sent from them

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1 comment
Guest

When did you order?

LESLIE H Dhi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I ordered a couch. Got order confirmation and shipping. That was 3 weeks ago. The shipping tracking number is to nothing. Yes it was 90% off it I paid for it

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Big Lots - I ordered a couch. Got order confirmation and shipping. That was 3 weeks ago....

They will not respond to any of my emails, and the customer service number is no good. I'm not the only one that had this done.

View full review
Loss:
$40
Cons:
  • Rip you off

Preferred solution: Full refund

User's recommendation: Don't buy from big lots

1 comment
Guest

The old BL closed all their stores March 16 and ceased operations. Variety Wholesalers bought the name and reopened 219 stores but they have no link to the original stores.

They also don't have online orders.

What you purchased from was fake websites. You have been scammed unfortunately

Resolved
Jennifer E Sjz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Scammed need Refund

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Updated by user Jun 26, 2025

Company fixed the issue and I have been provided with other. Absolutely nothing.

Never got back to me. SCAM.

Only order from biglots.comGetting $ back from my bank. It is a scam.

Original review Jun 11, 2025

I never received my shipment, but it says delivered to my address May 15th. Never received anything. You just keep saying it's on the way. I think I may need a refund because obviously it's not coming, unfortunately, which is so disappointing.

And I even have a tracking number which I tracked the whole way here from China, but then... nothing ever comes even though it says it was delivered.

My dad ordered from there too, and the same thing happened to him.

I think this is a scam and would like my $ back as soon as possible. Can't believe I was duped. It was too good to be true.

View full review
Loss:
$98
Pros:
  • Great stuff at low prices
Cons:
  • Never recvd them ordering online

Preferred solution: Full refund

Grant H Ohc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Scam review

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I really dont want to get into details but if you are a victim of online trading scam, you may also have been scammed by fake recovery team is possible to recover your lost funds because i did. All you need is the right person to do this for you Adam victim help at hotmail dt com Send a mail and you will be glad you did.

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Moorea Let

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Verified Reviewer
| map-marker Longview, Texas

Made a order on March 5, 2025 and still haven’t received it

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Big Lots - Made a order on March 5, 2025 and still haven’t received it

I dont know what happened. It said my order was in Marshall and it never been delivered.

can someone please give me a call at 903472**** its taking my order too long to order off-line on yall clearance and I still havent got my items. Can someone please give me a call or email me at Motavius02@***.com

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Martha K P

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Verified Reviewer
| map-marker Sherman Oaks, California

Order never received

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Big Lots - Order never received

I placed an order on January 21, an online order due to a huge sale. It was confirmed that they received my money; they said that my order was on the way with a tracking number.

Now, it says it's back in the archives. What's going on?

I think I got scammed. As of today, I have not received anything.

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User's recommendation: I think i got scammed.. be very careful

4 comments
Guest

You did get scammed. There are several copycat Big Lots websites out there.

Big Lots stopped online Orders January 10 of this year as part of their liquidation. They closed the last of their stores March 16

Guest
reply icon Replying to comment of Guest-2698913

While they may have fallen for a fake Big Lots scam, Big Lots is still very much in operation. I think you are thinking of Joann Fabric.

They shut down all website orders and closed the last of their stores in March.

Big lots has closed a lot of stores but as right now, there are over 900 Big Lot stores in operation across the U.S. and they do have online ordering available.

Guest
reply icon Replying to comment of Guest-2698915

You are so mistaken buddy. Big Lots Inc liquidated and went out of business March 16th.

220 stores were bought by Variety Wholesalers keeping the BIG Lots name. That's it. Most of these stores opened or will reopen May and June. It's is completely different.

Very very little furniture and the store is half clothing.

Variety does not use online ordering. Before commenting please know what you are talking about

Guest
reply icon Replying to comment of Guest-2698915

Read earlier post. Different people

View more comments (3)
Anonymous
map-marker Boston, Massachusetts

I ordered a product like two months ago and I still haven’t received it. It keeps saying that I received it and they’re not even giving me a refund back. I’m not happy.

Big Lots - I ordered a product like two months ago and I still haven’t received it. It...

Have a number, so your customers can call its ridiculous either disconnected or disconnected you cant send a message either

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User's recommendation: Do not buy nothing online you won’t receive your product

Rene J Izk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Washington, District Of Columbia

Tracking shippment

No answer! No answer.

No answer. No answer. No answer. No answer.

No answer. No answer. No answer. No one answered.

No answer. No answer.

View full review
Jacqueline D Fhg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I called them but they did not answer my call.

I'm trying to track a shipment, which is showing as delivered. However, I cannot find it at my home.

The order number is M320250****8882****. Can you help me, please?

View full review

Preferred solution: Deliver product or service ordered

1 comment
Guest

The old BL closed all their stores March 16 and ceased operations. Variety Wholesalers bought the name and reopened 219 stores but they have no link to the original stores.

They also don't have online orders.

What you purchased from was fake websites. You have been scammed unfortunately

Sebastain Ogd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sutton, Vermont

Items ordered and not received

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Send confirmation of order and send them immediately to me or reimbursement. Your immediate attention is appreciated.

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User's recommendation: Orders received promptly

Shantal Cob
map-marker Nipomo, California

Never received my order

I purchased merchandise back on June Ninth and I never received my order. I reached out several times and got no response. I'm assuming at this point I was scammed.

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Deborah F Vdz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Online order

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I made a online order and I have not received my order yet. I made the order in March and the order number is 129744 or 164291 can you please tell me when I will receive my order please thanks I get no answer every time I callank you

View full review
Loss:
$60

Preferred solution: Deliver product or service ordered

3 comments
Guest

You were scammed. The websites you ordered from were fake.

The old Big Lots went out of business March 16th and stopped online orders Jan 10. The new Big Lots is owned by a smaller company that does not do online orders

Guest
reply icon Replying to comment of Guest-2698916

My Big Lots advertises DELIVERY!

Guest
reply icon Replying to comment of Guest-2698952

They are out of business since March

View more comments (2)
Belle A Tfq

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Verified Reviewer
| map-marker Dunn, North Carolina

Big lots in Oregon

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Okay Big Lots. I'm a little upset.

I just went over your list of reopens. Not a single one is in the Oregon area. My husband and I have cars, and we are members of the Big Lots family, but now we can't go back to Big Lots because you have none in Oregon. Bring it back to Oregon, precisely the Portland, Oregon area.

We had a very good one on McLoughlin Boulevard in the Oak Grove district. Bring it back. We only had a couple here, and I don't understand why. Your products are very good.

You had pretty good business with the couple of places that you had open here, and for people like my husband and me who want to have a place like this, not putting one in does not help us.

So please put one back in Oregon in the Portland area. It would be greatly appreciated by all your lovely fans here in the Portland, Oregon area.

View full review
Pros:
  • Pros good items to buy
Cons:
  • Cons you will not be putting one in oregon according to your list

Preferred solution: Just put a Big lots in Oregon as the statement says we want a Big lots back here

User's recommendation: We want Big lots in Oregon

3 comments
Guest

The new Big Lots is an entirely different company. They sell little to no furniture.

No buyouts.

The store is 50% clothing. It's not the Big Lots of old

Guest

No way! Portland, Oregon is a Democrat-destroyed s h !

t h o l e with spiking violence and high crime.

Stop electing incompetent leaders who go easy on crime and maybe companies won't stop fleeing your city. Even Walmart and Target gave up there!!!

Guest
reply icon Replying to comment of Guest-2680006

Agree 100%. They also are leaving because the state mandates the installation of five bathrooms now.

His, hers, he/she, they/theirs and undecided.

All employment applications now have to be rewritten to include all 142 pronoun choices. Not really, but it’s headed there.

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Benancio Ixk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Where is my order

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Nothing, it's all a big scam. Nothing was actually delivered after 3+ weeks of waiting.

I had to call my bank to report them. Shame on them.

View full review
Loss:
$70
Cons:
  • Loss of sanity

Preferred solution: Full refund

User's recommendation: Don't order from here

3 comments
Guest

You were scammed. Big Lots went out of business March 16. All online orders stopped Jan 10

Guest
reply icon Replying to comment of Guest-2698918

No, they did not. That was Joann Fabric. Big Lots is alive and well with over 900 stores.

Guest
reply icon Replying to comment of Guest-2698951

Buddy you are wrong. I went through the whole liquidation process.

All 963 stores were liquidated and CLOSED.

Variety Wholesalers bought a little over 200 stores and reopened them but they are completely different. Very little furniture and stores are half clothing.

View more comments (2)
Stephanie F Fkj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never received a large order many items! No updates and all the Big Lots phone numbers and emails nobody answers and I’ll disconnect it.

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Apparently, the scam is they're acting like it is being shipped and it's in customs in China. Red flags everywhere!

View full review

Preferred solution: I’d like to get the items I bought and I’d like to know when I’m supposed to receive them. Send me a tracking number.

User's recommendation: Don’t buy anything on their clothes out going out of business

About

Summary

Big Lots, Inc. is a public corporation that was founded in 1967 by Sol Shenk. The company is based in Columbus, Ohio. Big Lots specializes in overstock and closeout merchandise retail. The tagline of the company is: "Brand names, closeout prices". Big Lots operates hundreds of department stores in almost every U.S. state. Big Lots Furniture stores are free standing stores that sell a complete line of furniture for living room, dining room, bedroom, home office and kitchen; mattresses, toys, watches and accessories. In Big Lots stores customers can get great deals on items and products on sale.

Big Lots reviews and complaints

Big Lots is ranked 350 out of 3914 in Furniture and Decor category

Area Served

USA

Payment Methods

VISA

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