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I purchased a Stratolounger Big One recline Last fall. It was but a month and it was falling apart. The foot rest stays out all the time, it will not retract. I don't believe that Big Lots is the place to purchase furniture because they do not stand behind the...
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Anonymous
Renee

We purchased this exact chair in August 2017 and had the same experience. And Big Lots did nothing to fix the issue. We had our chair less than 3 months when we started having...

Anonymous
Rob

I haven't had any of these issues, however, the static electricity that builds from these chairs is enough to ruin electronics. It must be made with recycled plastics. I get u...

1.5
#650234
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Would not honor big lots policy and STOLE MY MONEY. run far the other direction. NEVER!! use progressive. Paid a living room full of furniture from big lots paying cash during the friends and family sale weekend. A little over a week later I went back for a mattress...
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Anonymous
Anonymous

Don't believe that because I have used them for Biglots and had no problem people just want attention

Anonymous
jeepers creepers

This business is crooked.They use Unethical practices to funnel money from good people.They found the right one.Stop harassing me or you will go bankrupt when I am finished wi...

1.0
I didn't like
  • Outrageous rates screwing people
#580777
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On February 28, 2012, I purchased a Wilson & Fisher 9 Ft. Market Umbrella SKU#210020428 for $60.00 at my local Big Lots at 1211 Tower Blvd. Lorain, Ohio. Then, on March 3rd, I exchanged and repurchased this umbrella for $48.00 with a 20% off discount coupon. I did not...
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Anonymous
Anonymous

I bought 2 Wilson & Fisher Navy Blue Pop-Up Canopy with Netting, (11' x 11) and luckily I only put 1 up for our BBQ. After the BBQ we had a really bad storm come through, (bef...

Anonymous
Anonymous

As a Big Lots employee...I really would advise against getting any furniture or patio stuff there. Makes me mad we sell junk that breaks, but it’s true.

#326839
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I cant belive these people are managers they are rude and disrespectful i went in to the biglots store in stockton california on west lane and had one manager completely being ignorant and and an associate having a personal conversation and when standing their being...
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#1369484
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Big Lots - Customer service

Was not getting my coupons cause they were going to my junk folder. Just got an email back they cant help me. Really you cant send me a coupon that i can clearly show you has not been coming to me after shopping at your store !!
3.2
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1340701
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Went to Big Lots store in Simpsonville. They had one which was damaged. OK that happens no problem. I was told that they had 4 at woodruff road store so we went there only to find that they had sold all but the floor model. I told the manager to check and he found one...
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#1300692
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I have been working at Biglots for over ten years Just would like to know how you give another associates raises and not the ones that’s have been there longer.and when their evaluation comes around you want to give them a .25 cent raise.
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Anonymous
Biganon

I ended up getting a .19 pay raise last year. It would have been more if I hadn't come in from the freezing cold with a hoodie on from pulling carts in. I happened to work wit...

Anonymous
Leann

Still nothing done

#1280666
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WHEN I TRIED TO ACCESS THE WEBSITE IT SAID ACCESS DENIED I HAVE TRIED SO MANY TIMES THAT IT IS GETTIN ON MY NERVES. AND WHEN I TRIED TO REACH CUSTOMER SERVICE ALL IT DOES IS HANG UP ON ME I THIS IS CRAZY AND INSANE I DON'T KNOW IF I WANT TO CONTINUE TO SHOP THERE IF...
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4.8
#1336611
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Big Lots - Upset shopper

I tried to return an item and was told I could not return the item because it had been over 30 days. I assumed the return policy was at least 90 days like most stores. The manager would not even give me store credit, which I would have spent in the store. Unfortunately, I will no longer be a big lots customer.
5.0
Details
Diversity of Products or Services
Layout of Store
Price Affordability
Value for money
#1341900
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The company doesnt care about their employees. That motto "ONE TEAM ONE GOAL" is a joke. The HR policy, they say they enforce, is also a joke. The management treat the associates like trash. I have worked for biglots for a long time and seen alot of turn overs. Its all...
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Anonymous
Alfie

Is it a store policy for the management to be so pissy to their employees???? These managers don t even smile. Do they hate their jobs that bad??? I already have started filli...

1.0
#1243846
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