Big Lots Review Trends

Total Reviews

Insights

100% of customers tried to contact Big Lots directly before posting their reviews on PissedConsumer.com.

Rating Trends

Why Do People Choose Company?

  • pc logo image Affordable Price

Things That Company Needs To Improve

  • pc logo image Customer Service
  • pc logo image Packaging and Delivery
  • pc logo image Payments

Big Lots Customer Service Trends

Customer Service Calls to Big Lots

Insights

63% of customers tried to contact Big Lots of customers managed to get in contact with the company representative.

Customer Service Rating

Resolution Rate for Customer Reviews and Calls

Solutions Consumers are Looking For

phone
10%

of users solved their issues after calling Big Lots customer service.

review
1%

of users reported that their review was resolved.

shrug
80%

of users didn't receive any solution from the company.

Customer Satisfaction with the Proposed Solution

Resolution Time

Customer Satisfaction Rate After Contacting Big Lots

Customer Satisfaction Score (CSAT)

25

bad
CSAT

Customer satisfaction with Big Lots is considered to be bad. Big Lots meets the expectations of 25% of its customers.

Net Promoter Score (NPS)

-50

low
NPS

Big Lots's estimated NPS of -50 considered to be low. 23% of users would likely recommend Big Lots to a friend or colleague.

Customer Effort Score (CES)

6

medium
CES

Big Lots’s Customer Effort Score is considered to be medium. Most users evaluate their latest interaction with Big Lots through customer support representatives as neither easy nor difficult.

Is Big Lots Your Business?

According to our online review statistics , 75.5% of consumers trust reviews. Our actionable solutions in review and reputation management can help you drive results and improve your customer satisfaction, loyalty, and brand image.

Claim Business