I work hard at Big Lots. They are now subjecting employees to mystery shops, turning them into automatons, judging them on saying certain phrases.
This is ridiculous, this is a discount retailer, people come there for bargains, not being badgered while they are shopping. It is really ***, when Big Lots is out of things people want to buy, but they waste money on mystery shoppers. I have customers waiting on furniture to come in because Big Lots is too poor to have adequate product and customer drive all over town because they are out of things.
They now are threatening people's jobs based on these mystery shops. Horrible.